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Banking Professional

2 months ago

Longueuil, Quebec, Canada National Bank Full time
About the Role

This is a versatile and varied role that allows you to live your ambitions and have a positive impact on your own life as well as the lives of your clients and colleagues.

Your Key Responsibilities
  • Greet clients and answer questions in a friendly and approachable manner.
  • Help clients use our banking applications and ABMs to manage their finances effectively.
  • Listen actively to clients' needs and resolve situations that may be complex and require a high level of expertise.
  • Give advice and offer transaction solutions for Personal Banking clients to help them achieve their financial goals.
  • Demonstrate the ability to build lasting business relationships with clients and colleagues.
  • Ensure client satisfaction and engagement by providing exceptional customer service.
  • Refer clients to specialist colleagues for their specific needs and ensure a seamless customer experience.
  • Ensure adherence to compliance and risk management rules to maintain a safe and secure banking environment.
About Your Team

You will work with a team of experts specialized in investment, credit, mortgage financing, and more.

The branch is open one evening per week, and a number of work schedules are possible and will vary depending on team availability.

This position reports to the Customer Service Branch Manager or the Branch Manager.

What We Offer
  • A dynamic work environment that fosters a positive employee experience.
  • Cutting-edge collaboration tools to help you succeed in your role.
  • A wide range of flexible benefits to help promote your wellbeing and that of your family.
  • Opportunities to get involved in community initiatives and make a positive impact on your community.
  • A Telemedicine service and Virtual sleep clinic to support your physical and mental health.
What We're Looking For

We want to attract passionate people who are bold, innovative, and customer-focused.

We value inclusivity and want to offer an accessible, barrier-free workplace to all employees.

We welcome all candidates and encourage you to apply if you have the skills and experience we're looking for.