Banking Advisor

4 weeks ago

Longueuil, Quebec, Canada National Bank Full time
Job Title: Banking Advisor

Are you passionate about delivering exceptional client experiences and building lasting relationships? Do you have a knack for understanding client needs and providing tailored solutions? We're seeking a Banking Advisor to join our team at National Bank

About the Role:

As a Banking Advisor, you will be responsible for providing personalized banking services to clients, including greeting and assisting them with their banking needs, answering questions, and offering transaction solutions. You will also be expected to build strong relationships with clients, understand their financial goals, and provide guidance and support to help them achieve their objectives.

Key Responsibilities:
  • Greet clients and answer questions in a friendly and professional manner
  • Help clients use our banking applications and ABMs
  • Listen to clients' needs and resolve situations that may be complex
  • Give advice and offer transaction solutions for Personal Banking clients
  • Demonstrate the ability to build lasting business relationships
  • Ensure client satisfaction and engagement
  • Refer clients to specialist colleagues for their specific needs
  • Ensure adherence to compliance and risk management rules
About Us:

National Bank is a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people's lives. We value partnership, agility, and empowerment, and inclusivity is central to our commitments. We want to offer an accessible, barrier-free workplace to all employees and welcome all candidates.

What We Offer:
  • Competitive compensation and benefits package
  • Opportunities for career growth and development
  • A dynamic work environment with cutting-edge collaboration tools
  • A commitment to diversity, equity, and inclusion
Requirements:
  • College diploma (DEC) or equivalent
  • Customer service experience, inclusive attitude, and openness to diversity
  • Positive attitude and empathy for clients
  • Interest in technology and skilled in sharing knowledge
  • Ability to adapt to different situations
Language:

English, French

Skills:
  • Accountability
  • Brand Ambassadorship
  • Business Development
  • Client-focused
  • Customer Relationship Management
  • Detail-oriented
  • Digital literacy
  • Driving Results
  • Emotional Intelligence
  • Empathy
  • Humility
  • Learning Agility
  • Oral Communication
  • Teamwork

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