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Senior Client Operations Manager

2 months ago

Toronto, Ontario, Canada Morad Law Group Full time
Job Title: Senior Client Operations Manager

We are seeking a highly skilled Senior Client Operations Manager to join our team at Morad Law Group. As a Senior Client Operations Manager, you will be responsible for leading the client operations team and ensuring the smooth execution of client projects.

Key Responsibilities:
  • Lead the client operations team and ensure the successful delivery of client projects
  • Develop and implement process improvements to increase efficiency and reduce costs
  • Collaborate with cross-functional teams to ensure seamless project execution
  • Manage client relationships and ensure high levels of customer satisfaction
  • Develop and manage budgets and forecasts to ensure financial targets are met
Requirements:
  • 8-10+ years of professional client operations experience in an agency setting
  • Strong skills in scoping, pricing, financial management, and timeline development for large, complex programs
  • Experience with different types of programs and deliverables, such as strategic planning, creative ideation, video, social, and editorial content, digital, event-based programs, and vendor management
  • Project management background is an asset
  • Strong organizational and time management skills
  • Proficient in collaboration tools such as Microsoft Products and Smartsheets
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Flexible work arrangements