Senior Client Operations Manager

1 month ago


Old Toronto, Ontario, Canada Work Tech Full time
Job Summary

We are seeking a seasoned Client Operations Manager to join our team at Work Tech. As a key member of our operations team, you will be responsible for driving excellence in client operations, ensuring seamless delivery of projects, and fostering strong relationships with our clients.

In this role, you will oversee the financial management of client accounts, develop and implement operational best practices, and lead cross-functional teams to achieve business objectives. Your expertise in scoping, pricing, and financial management will be invaluable in driving business growth and profitability.

As a Client Operations Manager, you will be responsible for:

  • Developing and implementing operational best practices to drive efficiency and effectiveness
  • Leading cross-functional teams to achieve business objectives
  • Overseeing the financial management of client accounts, including budgeting, forecasting, and financial reporting
  • Collaborating with clients to understand their needs and develop tailored solutions
  • Identifying opportunities for process improvement and implementing changes to drive business growth and profitability

Requirements

To be successful in this role, you will need:

  • 8-10+ years of professional Client Operations experience in an agency setting
  • Strong skills in scoping, pricing, financial management, and timeline development for large, complex programs
  • Ability to assess existing processes and identify opportunities to increase efficiency
  • Excellent written and verbal communication skills
  • Strong organizational and time management skills
  • Proficient in collaboration tools such as Microsoft Products and Smartsheets

What We Offer

We offer a comprehensive benefits package, including medical, vision, RRSP, tuition reimbursement, and a flexible time off policy. We are committed to creating a diverse and inclusive work environment and welcome applications from qualified candidates.



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