Technical Support Associate for IT

2 months ago


Québec, Quebec, Canada beBee Professionals Full time

Job Summary:

BeBee Professionals is seeking a skilled Virtual Support Associate for Technology to join our team. As a key member of our support team, you will be responsible for providing top-notch technical support to our customers, troubleshooting complex technical issues, and delivering solutions to customer inquiries.

Key Responsibilities:

  • Provide technical support to customers via phone, email, or chat
  • Troubleshoot technical issues and provide solutions to customer inquiries
  • Collaborate with internal teams to resolve complex technical issues
  • Develop and maintain technical knowledge and skills to stay up-to-date with industry trends
  • Communicate effectively with customers and internal stakeholders to ensure seamless support experience

Requirements:

  • Bachelor's degree in Computer Science or a related field
  • Minimum 2 years of experience in customer service and technical support
  • Excellent communication and problem-solving skills
  • Ability to work independently and as part of a team
  • Strong technical skills and knowledge of IT systems and software

What We Offer:

  • Competitive salary and benefits package
  • Health and dental insurance
  • Vacation time
  • 401K plan


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