Technical Support Associate for IT
2 months ago
Job Summary:
BeBee Professionals is seeking a skilled Virtual Support Associate for Technology to join our team. As a key member of our support team, you will be responsible for providing top-notch technical support to our customers, troubleshooting complex technical issues, and delivering solutions to customer inquiries.
Key Responsibilities:
- Provide technical support to customers via phone, email, or chat
- Troubleshoot technical issues and provide solutions to customer inquiries
- Collaborate with internal teams to resolve complex technical issues
- Develop and maintain technical knowledge and skills to stay up-to-date with industry trends
- Communicate effectively with customers and internal stakeholders to ensure seamless support experience
Requirements:
- Bachelor's degree in Computer Science or a related field
- Minimum 2 years of experience in customer service and technical support
- Excellent communication and problem-solving skills
- Ability to work independently and as part of a team
- Strong technical skills and knowledge of IT systems and software
What We Offer:
- Competitive salary and benefits package
- Health and dental insurance
- Vacation time
- 401K plan
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