Implementation Specialist

7 days ago


Golden Horseshoe, Canada Harris Computer Full time

Industry Overview: Harris Computer is a leading provider of software solutions for the utilities industry, offering a range of products and services that enhance customer experience and drive business growth.

Why Consider This Opportunity:

  1. Join a dynamic and expanding organization with a strong focus on innovation and customer satisfaction.
  2. Enjoy flexible work conditions, including remote work options available throughout Canada and the U.S.
  3. Benefit from comprehensive medical, dental, and vision coverage from your first day of employment.
  4. Take advantage of three weeks of vacation and five personal days.
  5. Participate in employee stock ownership and RRSP matching programs.
  6. Contribute to the development of innovative projects that enhance customer experience in the utilities industry.

Job Responsibilities:

  1. Monitor and respond to project support tickets, demonstrating excellent troubleshooting and problem resolution skills.
  2. Implement software for customer projects, including the installation and configuration of MS SQL Server, Apache HTTP Server, and SilverBlaze Smart Forms.
  3. Communicate effectively with clients and stakeholders to ensure successful project outcomes.
  4. Collaborate with the development team and utility customers to resolve technical issues and improve software solutions.
  5. Utilize remote access tools and techniques to facilitate software implementation and ensure seamless customer experience.

Requirements:

  1. Experience working with virtual machines and VPN connectivity.
  2. BA/BSc, related college technical diploma, or equivalent applicable industry experience.
  3. Exceptional interpersonal skills with a strong focus on customer care.
  4. Knowledge of HTML, CSS, and JavaScript.
  5. Ability to self-teach and a willingness to learn new technologies.

Preferred Qualifications:

  1. Experience with Remote Desktop Services/RemoteApp and SQL Server Management Studio.
  2. Familiarity with firewalls, load balancers, and networking.
  3. Knowledge of e-commerce and payment processors.
  4. Customer service training or certification.
  5. Experience in IT support within the public utility industry.


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