Implementation Specialist
7 days ago
Industry Overview: Harris Computer is a leading provider of software solutions for the utilities industry, offering a range of products and services that enhance customer experience and drive business growth.
Why Consider This Opportunity:
- Join a dynamic and expanding organization with a strong focus on innovation and customer satisfaction.
- Enjoy flexible work conditions, including remote work options available throughout Canada and the U.S.
- Benefit from comprehensive medical, dental, and vision coverage from your first day of employment.
- Take advantage of three weeks of vacation and five personal days.
- Participate in employee stock ownership and RRSP matching programs.
- Contribute to the development of innovative projects that enhance customer experience in the utilities industry.
Job Responsibilities:
- Monitor and respond to project support tickets, demonstrating excellent troubleshooting and problem resolution skills.
- Implement software for customer projects, including the installation and configuration of MS SQL Server, Apache HTTP Server, and SilverBlaze Smart Forms.
- Communicate effectively with clients and stakeholders to ensure successful project outcomes.
- Collaborate with the development team and utility customers to resolve technical issues and improve software solutions.
- Utilize remote access tools and techniques to facilitate software implementation and ensure seamless customer experience.
Requirements:
- Experience working with virtual machines and VPN connectivity.
- BA/BSc, related college technical diploma, or equivalent applicable industry experience.
- Exceptional interpersonal skills with a strong focus on customer care.
- Knowledge of HTML, CSS, and JavaScript.
- Ability to self-teach and a willingness to learn new technologies.
Preferred Qualifications:
- Experience with Remote Desktop Services/RemoteApp and SQL Server Management Studio.
- Familiarity with firewalls, load balancers, and networking.
- Knowledge of e-commerce and payment processors.
- Customer service training or certification.
- Experience in IT support within the public utility industry.
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