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IT Support Specialist
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Technical Support Specialist
2 months ago
GlobeStar Systems Inc. is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our clients and internal teams.
Key Responsibilities- Provide technical support and troubleshooting for computer systems, networks, and software applications
- Consult technical manuals and documentation to research and implement solutions
- Provide training and guidance to users on the use of computer systems and software applications
- Collect and maintain a log of problems and solutions for use by other technical support analysts
- Participate in the design and implementation of new software applications and systems
- Supervise and mentor junior technical support staff
- Provide business systems, network, and internet support to users
- Set up and configure computer equipment and software applications
- Perform backup and recovery operations for web servers
- Provide customer service and support
- Manage incidents and resolve technical issues
- College diploma or degree in Computer Science or related field
- Experience in technical support and troubleshooting
- Strong knowledge of computer systems, networks, and software applications
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and meet deadlines
- Ability to multitask and prioritize tasks
- Strong problem-solving and analytical skills
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Free parking available
