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AWS Cloud Contact Center Engineer

2 months ago

Toronto, Ontario, Canada Software International Full time
Cloud Contact Center Engineer

Software International is seeking a skilled Cloud Contact Center Engineer to join our team. As a Cloud Contact Center Engineer, you will design and configure Amazon Connect solutions to meet business requirements, including on-channel contact flows, routing, and queues, as well as user management.

Key Responsibilities:
  • Design and configure Amazon Connect solutions to meet business requirements.
  • Collaborate with cross-functional teams to ensure seamless integration of Amazon Connect through the development and maintenance of AWS Lambda.
  • Monitor and troubleshoot the solution using tools such as AWS Cloudwatch.
  • Conduct thorough testing and troubleshooting to optimize the performance of Amazon Connect solutions.
  • Stay up-to-date with the latest Amazon Connect features and functionalities to continuously improve solutions.
  • Provide technical support and guidance to contact centre operations teams and end users.
Requirements:
  • Prior experience with Amazon S3, Amazon LEX, AWS Glue, and AWS IAM services is a benefit.
  • Prior contact center experience with Genesys development is highly desired.
Remote Work:

No