Cloud Engineer

2 months ago

Old Toronto, Ontario, Canada Manulife Insurance Malaysia Full time
About the Role

We are seeking an experienced Cloud Engineer to join our Global Wealth and Asset Management team within Manulife. As a key member of our team, you will play a crucial role in the successful implementation and support of AWS Connect and Contact Center modernization initiatives.

Responsibilities
  • Collaborate with Product and Technology teams to design and implement cloud-based solutions that meet business requirements.
  • Design and develop scalable, secure, and highly available cloud architectures using AWS services.
  • Assist in the scoping and planning of upcoming initiatives and roadmap items, ensuring alignment with business objectives.
  • Participate in or lead the development of conceptual, solution, and component-level architectures and associated artifacts.
  • Review and provide feedback on architectures produced within and outside the team.
  • Develop and maintain technical documentation, including architecture diagrams and design documents.
  • Collaborate with cross-functional teams to identify and implement process improvements.
  • Stay up-to-date with emerging technologies and trends in cloud computing, and apply this knowledge to drive innovation and improvement within the team.
Requirements
  • Minimum 3 years of experience in cloud engineering, with a focus on AWS.
  • Experience with AWS Connect and Contact Center modernization software engineering.
  • Demonstrated experience in designing, coding, testing, and supporting multiple AWS Connect implementations.
  • Practical experience with integrating AWS Connect and Salesforce CTI.
  • Experience in designing and implementing framework and API/service layer using NodeJS, Spring Boot, and Swagger.
  • Proficiency with AWS native services, including EC2, S3, Cloudwatch, Autoscaling, Lambda, Lex, Polly, Kinesis, RDS, Contact Lens, Contact Control Panel (CCP), and DynamoDB.
  • Experience in cloud PaaS and microservice architectures in Kubernetes and AWS.
  • Solid understanding of security protocols, including OAuth2, AuthN/AuthZ.
  • Experience implementing multi-factor authentication, single sign-on, and identity management.
  • Experience implementing infrastructure as code (IaC) and configuration management tools, such as AWS CloudFormation, AWS CDK, Ansible, Chef, and Terraform.
  • Understanding of the AWS Well-Architected Framework and experience establishing new AWS environments or modifying existing ones to align with AWS WAF.
  • Knowledge of TekVision or Cyara automated testing of call flows and call experience.
  • Knowledge in SonarQube, Fortify, and Snyk.
  • Experience in Agile scrum methodologies and experience working in an Agile team.
What We Offer
  • A competitive salary and benefits package.
  • A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
  • A focus on growing your career path with us.
  • Flexible work policies and strong work-life balance.
  • Professional development and leadership opportunities.
About Manulife

Manulife is a leading financial services company with a commitment to making decisions easier and lives better. We're proud of our accomplishments and recognitions, including being named one of Forbes World's Best Employers 2023 and a recipient of the Gallup Exceptional Workplace Award Winner. We're dedicated to fostering an inclusive workplace where everyone thrives and values diversity, equity, and inclusion.

We're committed to removing barriers to provide equal access to employment and have been recognized as one of Canada's Top 100 Employers (2024). Our ambition is to be the most digital, customer-centric global company in our industry. Learn more at www.manulife.com.

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