Customer Service Representative

4 weeks ago


Sydney, Nova Scotia, Canada Mass Markets Full time

Position Overview

Contact Center Agent (Full-Time)

We are seeking highly motivated and customer-focused individuals to join our team as Contact Center Agents. In this role, you will be responsible for handling inbound and outbound customer service and sales calls, providing exceptional service to our clients, and meeting sales targets.

This is an excellent opportunity for individuals who enjoy working in a fast-paced environment, are passionate about delivering outstanding customer experiences, and are looking to grow their career in a dynamic and supportive team.

Responsibilities

  • Handle inbound and outbound customer service and sales calls in a professional and courteous manner
  • Provide exceptional service to customers, resolving issues and meeting sales targets
  • Work collaboratively with the team to achieve sales and service goals
  • Participate in ongoing training and development to improve skills and knowledge
  • Meet or exceed performance metrics and sales targets

Requirements

  • High school diploma or equivalent required
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet sales targets
  • Basic knowledge of Microsoft Office Suite
  • Ability to type 20+ words per minute

Preferred Qualifications

  • Previous customer service or sales experience
  • State or Federal work experience

Compensation and Benefits

We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development. Our team members enjoy a fun and supportive work environment, with regular incentives and recognition programs.

Equal Opportunity Employer

Mass Markets is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.



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