Data Management Specialist

2 weeks ago


Markham, Ontario, Canada Citron Hygiene Full time
Job Description

We are seeking a detail-oriented and determined professional to join our team as a Master Data Administrator. This role involves setting up, cleansing, and maintaining account and order data to ensure accurate and timely information.

About Us

Citron Hygiene is a service business specializing in hygiene, sanitation, and disinfection services for commercial establishments and property managers. Our company culture is fun, inclusive, collaborative, and team-oriented, with a focus on fostering great talent and providing opportunities for growth.

Duties and Responsibilities:
  • Setup and maintenance of operational service data for the implementation of Field Service.
  • Review and setup of new accounts and contracts.
  • Maintain customer records to ensure details are accurate and up to date.
  • Process account ownership changes, address changes, and cancellations.
  • Provide exceptional customer service to customers and internal team members.
  • Use Microsoft Excel to prepare and execute mass data uploads into our CRM and ERP.
  • Collaborate with Customer Service teams and Account Managers to resolve customer inquiries efficiently.
Requirements:
  • Minimum 1 year's experience in data entry and maintenance.
  • Minimum 2 years' experience in a Customer Service role interacting directly with customers.
  • Minimum 2 years working in a fast-paced environment managing multiple priorities with conflicting deadlines.
  • Proficient in Microsoft suite package, including advanced knowledge of Microsoft Excel.
  • Experience with SAGE and NetSuite accounting software is an asset.
  • Experience with Salesforce is an asset.
  • Experience working on IT projects is an asset.
  • Detail-oriented with strong organizational skills.
  • Critical thinker able to solve problems.
  • Great communication skills.
  • Results-oriented with a positive attitude.
What We Offer:
  • Competitive salary: $60,000 - $80,000 per annum.
  • Benefits including health, dental, vision, and life insurance.
  • Continuous learning and development opportunities.
  • Fun, supportive, and collaborative team environment.
  • Excellent career advancement opportunities within a rapidly growing company.


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