Data Management Specialist
2 weeks ago
We are seeking a detail-oriented and determined professional to join our team as a Master Data Administrator. This role involves setting up, cleansing, and maintaining account and order data to ensure accurate and timely information.
About UsCitron Hygiene is a service business specializing in hygiene, sanitation, and disinfection services for commercial establishments and property managers. Our company culture is fun, inclusive, collaborative, and team-oriented, with a focus on fostering great talent and providing opportunities for growth.
Duties and Responsibilities:- Setup and maintenance of operational service data for the implementation of Field Service.
- Review and setup of new accounts and contracts.
- Maintain customer records to ensure details are accurate and up to date.
- Process account ownership changes, address changes, and cancellations.
- Provide exceptional customer service to customers and internal team members.
- Use Microsoft Excel to prepare and execute mass data uploads into our CRM and ERP.
- Collaborate with Customer Service teams and Account Managers to resolve customer inquiries efficiently.
- Minimum 1 year's experience in data entry and maintenance.
- Minimum 2 years' experience in a Customer Service role interacting directly with customers.
- Minimum 2 years working in a fast-paced environment managing multiple priorities with conflicting deadlines.
- Proficient in Microsoft suite package, including advanced knowledge of Microsoft Excel.
- Experience with SAGE and NetSuite accounting software is an asset.
- Experience with Salesforce is an asset.
- Experience working on IT projects is an asset.
- Detail-oriented with strong organizational skills.
- Critical thinker able to solve problems.
- Great communication skills.
- Results-oriented with a positive attitude.
- Competitive salary: $60,000 - $80,000 per annum.
- Benefits including health, dental, vision, and life insurance.
- Continuous learning and development opportunities.
- Fun, supportive, and collaborative team environment.
- Excellent career advancement opportunities within a rapidly growing company.
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