Account Executive, Inside Sales and Customer Service Specialist
7 days ago
We are seeking a highly skilled and motivated Account Executive, Inside Sales and Customer Service Specialist to join our team at Transforce Beltal inc. in Québec. As a key member of our sales team, you will be responsible for advising regular customers, processing quotes, closing sales, and providing quality customer and after-sales service.
Key Responsibilities- Produce quotes according to customer needs, ensuring all parameters are obtained and product specifications are interpreted correctly.
- Follow up on quotes to close sales, identifying reasons for non-conversion and ensuring statuses are up to date in the system.
- Process orders for production, performing order entry into the system and ensuring transfer to purchases and customer confirmations.
- Maintain client records, adding relevant notes on orders, product BOMs, requests, and customer interactions.
- Provide quality customer and after-sales service, responding to customer questions, resolving issues, and following up on overdue orders.
- Collaborate with the Territory Manager and other departments to resolve order or delivery issues.
- Maintain in-depth knowledge of the company's products and services, participating in training and staying up-to-date on industry trends.
- College diploma in administration and/or mechanical engineering.
- 2-3 years of experience in inside sales and customer service.
- Knowledge of industrial mechanics and conveyor belts.
- Ease in using computer systems, ERP, and CRM environment.
- Excellent people skills, patience, and calmness.
- Curiosity to learn, sense of organization, methodical, initiative, and autonomy.
- Ability to work on multiple files at the same time and priority management.
- Bilingualism (English and French) essential for speaking and writing.
Transforce Beltal inc. is a world-class leader in belt consulting, support, design, manufacturing, and distribution. We offer custom conversion, technical consulting, fast delivery, and top-notch customer service. Our commitment to quality, innovation, and sustainability makes us a trusted partner for our customers.
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