Customer Success Specialist

13 hours ago

St John's, Newfoundland and Labrador, Canada Bicom Systems Full time
About Bicom Systems

Bicom Systems is a leading global company, founded in 2004, that has grown to employ people worldwide. Our teams manufacture, distribute, and support unified communications end-to-end software solutions to various industries.

Job Title: Customer Success Specialist

We are looking for a skilled Customer Success Specialist to join our team in Saint John, New Brunswick, Canada. This role will involve developing strong relationships with partners and customers to promote retention and loyalty.

About the Job

In this role, you will work closely with our existing customers to ensure they have the tools and support needed to succeed. You will engage with customers through various channels, providing helpful solutions and ensuring their satisfaction. Your day will be filled with:

  • Building and maintaining positive professional relationships
  • Engaging with customers via phone and email
  • Regularly checking in with customers to gauge satisfaction and educate them on our solutions
  • Staying updated on our product offerings
  • Handling partner inquiries and resolving or escalating as needed
  • Encouraging product upgrades and new purchases
  • Processing orders and managing deliveries
  • Keeping accurate records of interactions and customer feedback
  • Providing guidance and resources to help clients grow their sales
Required Skills and Qualifications

To be successful in this role, you will need:

  • Proficient spoken and written English
  • Excellent problem-solving and communication skills
  • Diplomatic and tactful, with a quick learning ability
  • Team player with independent work capabilities
  • A customer-first mindset, focused on sales
  • Outgoing, friendly, and influential
  • Eager to learn and grow with our company
What's in it for you?

We offer a comprehensive benefits package, including health and dental coverage, an RRSP matching program, fitness membership, mental health support, growth opportunities, a flexible hybrid work culture, team-building events, and company bonuses.

The estimated salary range for this position is $$$55,000 - $65,000 annually, based on location and experience.

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