Verafin Customer Success Manager

4 weeks ago


St John's, Newfoundland and Labrador, Canada Nasdaq Full time

At Verafin, we're looking for a Customer Success Manager to help our customers achieve their goals. As a key member of our team, you'll work closely with customers to understand their needs and develop strategies to drive success.

Key Responsibilities:

  • Manage relationships with key customers across multiple departments
  • Maintain a comprehensive understanding of the Verafin product suite
  • Create and deliver success plans to drive customer adoption and retention
  • Communicate and promote key initiatives to customers
  • Look for opportunities to ensure customers are optimizing the application
  • Interview customers and follow up on feedback to better understand their needs
  • Manage customer feedback and escalations
  • Work cross-functionally across various internal teams

Requirements:

  • 5+ years demonstrated proficiency in customer relationship management
  • A passion for communicating with customers and helping them overcome challenges
  • Ability to interface with multiple levels within a customer's organization
  • Experience using Customer Relationship Management tools

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for growth and professional development
  • A competitive compensation and benefits package

Nasdaq is an Equal Opportunity Employer:

We welcome applications from diverse candidates and are committed to creating an inclusive workplace.



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