Verafin Customer Success Manager
4 weeks ago
At Verafin, we're looking for a Customer Success Manager to help our customers achieve their goals. As a key member of our team, you'll work closely with customers to understand their needs and develop strategies to drive success.
Key Responsibilities:
- Manage relationships with key customers across multiple departments
- Maintain a comprehensive understanding of the Verafin product suite
- Create and deliver success plans to drive customer adoption and retention
- Communicate and promote key initiatives to customers
- Look for opportunities to ensure customers are optimizing the application
- Interview customers and follow up on feedback to better understand their needs
- Manage customer feedback and escalations
- Work cross-functionally across various internal teams
Requirements:
- 5+ years demonstrated proficiency in customer relationship management
- A passion for communicating with customers and helping them overcome challenges
- Ability to interface with multiple levels within a customer's organization
- Experience using Customer Relationship Management tools
What We Offer:
- A dynamic and supportive work environment
- Opportunities for growth and professional development
- A competitive compensation and benefits package
Nasdaq is an Equal Opportunity Employer:
We welcome applications from diverse candidates and are committed to creating an inclusive workplace.
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