Product Support Specialist
4 weeks ago
Brandt is seeking a skilled Product Support Representative to join our team at the Regina Customer Support Centre. This role involves placing customer orders across our extensive network of locations. Our comprehensive training program equips candidates with the knowledge and skills necessary to succeed in this position. The ideal candidate will be tech-savvy and able to quickly adapt to multiple web applications and technical programs.
Duties and Responsibilities:
- Provide accurate pricing and inventory shipping times to customers
- Assist customers in navigating multiple parts lookup programs
- Support other Brandt field staff members
- Collaborate with vendors to offer customers various options
- Participate in continuous training to maintain exceptional service levels
- Support other departments to foster a harmonious working environment
- Perform various other duties as assigned
Required Skills:
- Previous industry experience is considered an asset but not necessary
- Experience with technical programs
- Recent graduates are welcome to apply
- Superior customer service skills
- Proficiency in all Microsoft applications
- Understanding of working in a group environment
- Strong written and verbal communication skills
- Ability to adapt to multiple parts and inventory programs
Key Qualifications:
- Ability to work in a fast-paced environment
- Strong problem-solving skills
- Excellent communication and interpersonal skills
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