Restaurant Operations Manager

2 weeks ago


Fort McMurray, Canada Earls Kitchen & Bar (Fort McMurray Airport) Full time
About the Role

We are seeking an experienced Restaurant Operations Manager to join our team at Earls Kitchen & Bar in Fort McMurray Airport. The successful candidate will be responsible for overseeing the daily operations of the restaurant, ensuring exceptional customer service and driving revenue growth.

Key Responsibilities
  • Evaluate daily operations to identify areas for improvement and implement changes to increase efficiency and productivity.
  • Monitor revenues to determine labour costs and adjust schedules accordingly.
  • Plan and organize daily operations, including menu planning, inventory management, and staff scheduling.
  • Supervise staff to ensure they are meeting performance expectations and provide coaching and feedback as needed.
  • Train staff on new procedures and policies to ensure a smooth and efficient operation.
  • Balance cash and complete balance sheets, cash reports, and related forms accurately and efficiently.
  • Ensure health and safety regulations are followed at all times, maintaining a safe and healthy work environment for employees and customers.
  • Address customer complaints or concerns promptly and professionally, providing excellent customer service.
  • Provide customer service by responding to customer inquiries, resolving issues, and exceeding customer expectations.
Requirements
  • 1-2 years of experience in a restaurant management role, preferably in a fast-paced environment.
  • Secondary (high) school graduation certificate and/or equivalent experience.
  • Able to multitask, work under pressure, and meet deadlines.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with employees and customers.
  • Ability to work in a fast-paced environment, standing for extended periods, and handling repetitive tasks.
  • Airport security clearance is required.
Compensation

The salary range for this position is $60,000 - $80,000 per year, depending on experience, plus benefits and bonuses.

Working Conditions

This is a permanent, full-time position working 40 hours per week. The ideal candidate must be able to work in a fast-paced environment, handle multiple tasks simultaneously, and maintain a high level of professionalism at all times.



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