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Room Service Supervisor
2 months ago
About Four Seasons:
Four Seasons Hotels and Resorts is a global leader in the hospitality industry, renowned for its exceptional service and luxurious experiences. Our company culture is built on a foundation of respect, empathy, and a passion for delivering unforgettable moments for our guests.
About the Role:
We are seeking a highly skilled and experienced Room Service Supervisor to join our team at Four Seasons Resort & Residences Whistler. As a key member of our Food and Beverage team, you will be responsible for ensuring seamless delivery of in-room dining experiences to our guests.
Key Responsibilities:
- Take guest in-room dining orders and communicate special requests to the kitchen
- Coordinate delivery of orders according to Four Seasons standards
- Answer telephone calls using courteous and efficient telephone etiquette
- Describe menu items to guests, highlighting their origin, taste, and preparation methods
- Communicate guest orders to the kitchen and coordinate delivery of items to the guestroom
- Properly and accurately close guest checks and record guest charges and gratuities
Requirements:
- Leadership experience in a fast-paced environment
- Experience working in Food and Beverage operations, preferably in-room dining
- Excellent customer service skills and ability to work with a diverse range of guests
- A current Serving It Right Certificate
- Excellent verbal and written communication skills
- Ability to work in Canada
What We Offer:
- Competitive hourly wage
- Extended health coverage, including dental, vision, and life insurance
- Access to affordable shared staff accommodation
- Employee theme recognition days and events
- Complimentary meal per shift in our employee dining room
- Paid time off and additional floating holidays
- Excellent training and development program
- Employee gym and fitness classes
- Discovery Nights at Four Seasons worldwide
Schedule and Hours:
We operate 24/7, 365 days a year, and require our service staff to be flexible in working mornings, evenings, weekends, overnights, and holidays.
