Senior Technical Consultant

2 days ago


Montreal, Quebec, Canada Infynia Full time
Job Description

We are seeking a highly skilled Senior Technical Consultant to join our team at Infynia. As a key member of our technical support team, you will play a crucial role in providing expert guidance and assistance to our clients.

Key Responsibilities:
  • Analyze and resolve complex technical issues related to system configuration and advanced settings.
  • Provide remote support to the installation team, ensuring seamless integration and troubleshooting.
  • Log all customer interactions and cases in our customer relationship management system, maintaining accurate records and reporting.
  • Replicate customer environments for testing purposes, facilitating effective issue resolution.
Requirements:
  • Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues.
  • Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
  • Prior experience in technical support or consulting, with a strong understanding of system configuration and advanced settings.
  • Proficiency in customer relationship management systems and tools.
What We Offer:
  • A competitive salary range of $80,000 - $110,000 per year, based on experience.
  • A comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching.
  • Ongoing training and development opportunities, ensuring your continued growth and success.


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