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Guest Services Manager

2 months ago


Lancaster, Canada Pilot Flying J Full time

About Pilot Company

Pilot Company is a leading network of travel centers with over 30,000 team members and more than 750 retail and fueling locations across 44 states and six Canadian provinces.

Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins.

We support a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Our Culture

We're a people-first company that's committed to giving back to our communities. Our founding values, people-first culture, and commitment to giving back remain true to us today.

Job Description

As a Shift Leader, you'll be responsible for supervising employees and general operations of the store. You'll need excellent customer service skills to respond to customer needs and be self-motivated to assist managers with tasks to keep our facilities well-maintained and running smoothly.

Responsibilities

  • Supervise employees and general store operations
  • Provide excellent customer service
  • Assist managers with tasks and maintain a customer-focused culture
  • Work a flexible schedule, including nights, days, weekends, and holidays

What We Offer

  • Fuel Discount
  • Weekly Pay
  • RRSP (for Full Time Employees)
  • Extended Health Care Benefits (for Full Time Employees)
  • AD&D Insurance (for Full Time Employees)
  • Life Insurance (for Full Time Employees)
  • Adoption Assistance
  • Tuition Reimbursement
  • Extensive Training Program