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Supervisor I

2 months ago

Ottawa, Ontario, Canada Kate Spade Full time
About the Role

We are seeking a highly motivated and experienced Retail Supervisor to join our team at Kate Spade. As a key member of our sales team, you will be responsible for driving business growth, delivering exceptional customer service, and leading a team of sales associates to achieve sales targets.

Key Responsibilities
  • Client & Service Expert: Develop business driving initiatives to build repeat business or attract new customers to the store.
  • Leadership Presence: Achieve personal sales goals, educate the team on sales plans and store stats, and drive the team to achieve sales targets.
  • Building Brand Equity: Understand and communicate the Kate Spade brand aesthetic, brand philosophy, and lifestyle to the sales team and customers.
  • Operational Excellence: Perform and supervise store opening and closing procedures, accurately process POS transactions, and maintain inventory integrity.
Requirements
  • Education & Experience: Minimum 2-3 years' experience in luxury goods or a comparable retail environment.
  • Skills & Abilities: Strong written and verbal communication skills, detail-oriented, proactive ability to multitask and prioritize.
  • Physical Requirements: Available to work store schedule, standing for extended periods, safely lift boxes up to 40 pounds, and comfortable climbing ladders.
Competencies
  • Drive for Results: Can be counted on to exceed goals successfully.
  • Customer Focus: Dedicated to meeting the expectations and requirements of internal and external customers.
  • Creativity: Comes up with new and unique ideas.
  • Interpersonal Savvy: Relates well to all kinds of people.
  • Learning on the Fly: Learns quickly when facing new problems.
  • Perseverance: Pursues everything with energy and drive.
  • Dealing with Ambiguity: Can effectively cope with change.
Our Competencies for All People Managers
  • Strategic Agility: Sees ahead clearly and can anticipate future consequences.
  • Building Effective Teams: Blends people into teams when needed.
  • Managerial Courage: Doesn't hold back anything that needs to be said.