Retail Store Operations Manager

1 day ago

Innisfil, Canada Canna Cabana Full time
Job Summary

Our retail Assistant Store Manager (ASM) is vital to delivering a distinctive shopping experience at Canna Cabana. The ASM is primarily responsible for working collaboratively with the Store Manager and company management to manage, maintain, and supervise day-to-day retail operations activities at the retail store location.

Key Responsibilities

Sales Associate Support:

  • Motivate and inspire team members to be positive, friendly, knowledgeable, and hardworking.
  • Support the Store Manager and team members, providing positive and constructive feedback to help them grow professionally.
  • Support the Store Manager and all team members on work procedures and policies, ensuring everyone understands what's required to do a great job.
  • Follow written SOPs as changes to policy and/or regulations occur and ensure compliance among team members.
  • Be accessible and extremely responsive to all team member's questions, suggestions, and concerns, and help resolve any team member conflicts.
  • Utilize strong leadership skills to lead by example and work with staff to deal with any circumstances that may arise in a high-volume retail store.

Sales and Customer Service:

  • Use customer and team member feedback to readily implement changes to improve the customer experience.
  • Track all employee and store sales daily to ensure optimal performance.

Daily Store Operations:

  • Maintain store compliance with all local, state, and federal regulations, organize, and communicate all required reporting, paperwork, and state tracking system recording.
  • Assist the Store Manager with inventory, sales, and compliance audits.
  • Perform all daily opening and closing procedures.
  • Ensure the sales floor is adequately stocked at all times.
  • Coordinate with management and senior leadership to perform daily/monthly/yearly inventory audits and reconciliations.
  • Ensure all expired/damaged/returned product is logged and disposed of according to regulations.
  • Assist in receiving and ensuring that all AGCO/wholesale deliveries are compliant and accurate compared to invoices, etc.
  • Provide daily correspondence via email and manager's log, with the team members as needed.
  • Comply with all HR policies, including confidentiality and non-disclosures.
  • Maintain a clean and organized work environment.

Qualifications and Requirements of an ASM:

  • CannSell license from AGCO.
  • Clean Criminal Background check.
  • 4-5+ years of retail management experience in retail.
  • Possess or Ability to obtain Cannabis Retail Manager License from AGCO by given personal disclosure and details to AGCO within the first month of employment.
  • Must have proficiency in Microsoft Office.
  • Experience managing in a Unionized environment.
  • Sound knowledge of Cannabis plants and different strains of Cannabis.
  • Knowledge of standards of Cannabis Retail stores set by AGCO.
  • Knowledge of local and state laws and regulations pertaining to retail Cannabis is a must.
  • Achievement-oriented and hard working.
  • Must successfully pass an extensive background check.
  • Organized, flexible, and empathetic.
  • Detail-oriented and proactive.
  • Excellent leadership and management skills.
  • Strong time management and prioritization skills.
  • Ability to multi-task in a fast-paced, high-volume environment.
  • Strong communicator who can present ideas clearly.
  • Strong problem-solving and decision-making skills.
  • Entrepreneurial, collaborative, and extremely positive attitude.
  • Knowledgeable about the cannabis industry and its policies and laws.
  • Ability to work nights, holidays, and weekends and different locations.

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