Retail Store Operations Manager
3 weeks ago
Our ideal candidate for the Assistant Store Manager role at Canna Cabana will be responsible for delivering a distinctive shopping experience. As a key member of our retail team, you will work collaboratively with our Store Manager and company management to manage, maintain, and supervise day-to-day retail operations activities at our retail store location.
Key Responsibilities:
Sales Associate Support:
- Motivate and inspire team members to be positive, friendly, knowledgeable, and hardworking.
- Support the Store Manager and team members, providing positive and constructive feedback to help them grow professionally.
- Ensure that team members understand work procedures and policies, and follow written SOPs as changes occur.
- Be accessible and responsive to team members' questions, suggestions, and concerns, and help resolve any conflicts that may arise.
- Lead by example and work with staff to deal with any circumstances that may arise in a high-volume retail store.
Sales and Customer Service:
- Utilize customer and team member feedback to implement changes that improve the customer experience.
- Track employee and store sales daily to ensure optimal performance.
Daily Store Operations:
- Maintain store compliance with local, state, and federal regulations, and organize and communicate required reporting, paperwork, and state tracking system recording.
- Assist the Store Manager with inventory, sales, and compliance audits.
- Perform all daily opening and closing procedures.
- Ensure the sales floor is adequately stocked at all times.
- Coordinate with management and senior leadership to perform daily/monthly/yearly inventory audits and reconciliations.
- Ensure all expired/damaged/returned product is logged and disposed of according to regulations.
- Assist in receiving and ensuring that all AGCO/wholesale deliveries are compliant and accurate compared to invoices, etc.
- Provide daily correspondence via email and manager's log, with the team members as needed.
- Comply with all HR policies, including confidentiality and non-disclosures.
- Maintain a clean and organized work environment.
Qualifications and Requirements:
- CannSell license from AGCO.
- Clean Criminal Background check.
- 4-5+ years of retail management experience in retail.
- Possess or Ability to obtain Cannabis Retail Manager License from AGCO by given personal disclosure and details to AGCO within the first month of employment.
- Must have proficiency in Microsoft Office.
- Experience managing in a Unionized environment.
- Sound knowledge of Cannabis plants and different strains of Cannabis.
- Knowledge of standards of Cannabis Retail stores set by AGCO.
- Knowledge of local and state laws and regulations pertaining to retail Cannabis is a must.
- Achievement-oriented and hard working.
- Must successfully pass an extensive background check.
- Organized, flexible, and empathetic.
- Detail-oriented and proactive.
- Excellent leadership and management skills.
- Strong time management and prioritization skills.
- Ability to multi-task in a fast-paced, high-volume environment.
- Strong communicator who can present ideas clearly.
- Strong problem-solving and decision-making skills.
- Entrepreneurial, collaborative, and extremely positive attitude.
- Knowledgeable about the cannabis industry and its policies and laws.
- Ability to work nights, holidays, and weekends, and different locations.
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