Hotel Sales and Catering Director

3 weeks ago

Pickering, Ontario, Canada Great Canadian Entertainment Full time

Great Canadian Entertainment is seeking a dynamic Sales and Catering Manager to lead the sales operation at Pickering Casino Resort and Great Blue Heron Casino and Hotel.

The ideal candidate will have strong leadership skills, revenue-driven hotel experience, and an innovative sales mindset to drive business into two new properties. Reporting to the Regional Director of Hotel Operations, you will be responsible for the overall management and profitability of the sales operation at the site level.

Key Responsibilities:

  • Provides leadership, direction, and mentoring to the complete Sales operation.
  • Develops annual Hotel Sales targets.
  • Develops strong guest/client relationships to increase market share.
  • Solicits, negotiates, and books new and repeat business through telemarketing, mailing, on-site inspections, referrals, tradeshows, etc. to maximize sales and profitability of the resort.
  • Forecasts short- and long-term sales goals;
  • Analyzes market information by using sales systems and implementation strategy to achieve or exceed property's financial room and catering goals.
  • Meets with guests during pre and post meetings to obtain feedback on overall quality of guest room product, meeting facilities, Food and Beverage, service levels, execution, and overall satisfaction;
  • Participates in trade shows or other events as assigned.
  • Presents new concepts to senior management;
  • Maintains a knowledge base on market, positioning, and amenities of the hotel. Understands booking patterns, trends, high demand times, and events in the market;
  • Responds to all correspondence to clients; greets guests during events; conducts site visits;
  • Approves all sales-related POs and invoices; forwards to accounting; liaises with accounting to resolve billing issues;
  • Liaises and communicates effectively with all appropriate operational departments; coordinating customer's needs with other facilities and activities to ensure we exceed customer expectations;
  • Develops and cultivates strong working relationships with all stakeholders: guests, management, employees, vendors, and community leaders;
  • Maintains a safe, secure, and healthy environment as set by property standards;
  • Ensures that monthly financial outlooks and results for the Hotel are accurate; maintains divisional efficiency/productivity and maximization of revenues and effective cost control;
  • Actively participates in the revenue management process ensuring Rooms revenues & incremental revenue opportunities are maximized in order to achieve financial success;
  • Performs other duties as assigned or directed.

Requirements:

  • Minimum 5 years of Sales experience within the hospitality industry;
  • Knowledge of Opera Sales & Catering / Opera Sales Force Automation and Property Manager are an asset;
  • Graduate of Hospitality Degree/Diploma program a definite asset;
  • Must have exceptional leadership skills;
  • Energetic, highly motivated;
  • Proven organizational, time management, problem-solving skills, and presentation skills;
  • Excellent verbal and written communication skills with a strong attention to detail;
  • A commitment to continually increase your knowledge of our products and services in order to offer exceptional experiences to our guests;
  • A willingness to learn, develop, and achieve new skills for personal and professional development;
  • A passion for providing Great Experiences and Memories to our internal and external guests in the continual quest of achieving service excellence;
  • Knowledge of Conference services an asset;
  • Knowledge of Casino Operations is an asset.

Candidates must be ready and willing to work a flexible schedule.

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