Customer Service Representative

6 days ago

Barrie, Ontario, Canada Ontario Teachers Insurance Plan Full time
Job Summary

We are seeking a highly skilled Customer Service Broker to join our Marine Program team. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring their insurance needs are met, and resolving any issues that may arise.

Key Responsibilities
  • Provide expert advice and customized watercraft insurance solutions to clients.
  • Process endorsements and cancellations, and provide client-focused solutions to customers.
  • Respond quickly and professionally to client inquiries and field complaints.
  • Assist in managing large volumes of inbound and outbound calls.
  • Communicate with clients regarding existing and possible changes to coverage.
  • Quote changes to existing watercraft policies and process endorsements and cancellations at the request of clients.
  • Counsel clients on claims, report claims to the insurance company as required, and follow up with the client.
  • Assist with cross-selling efforts of all lifestyle products and generating leads for home and auto insurance, Explorer RV Club, etc.
Requirements
  • Completion of secondary school.
  • Registered Insurance Broker (Ontario) with a Service focus.
  • Willing to get licensed Nationally (excluding Quebec).
  • CAIB, CPIB, CIP, FCIP, CRM, or other industry designations an asset.
  • Working knowledge of Microsoft Word, Microsoft Outlook, and Microsoft Excel.
  • Familiarity with Power Broker or Epic is an asset.
  • Proven experience offering client-focused solutions and building long-lasting relationships.
  • Knowledge of the watercraft lifestyle product set is an asset, but not required.
  • Excellent communication skills, written and verbal.
What We Offer
  • Rewarding salary and bonuses that truly value your dedication.
  • Industry-leading group benefits with 100% premium coverage (excluding LTD) that start on your first day.
  • Defined benefit pension plan for a financially confident retirement.
  • 100% coverage of approved continuing education and licensing fees (including RIBO courses in Ontario).
  • Access to a wealth of learning resources, including LinkedIn Learning for professional development.
  • Flexible work-from-home and hybrid options.
  • Unlock your potential with opportunities for advancement.

We are an equal opportunity employer and encourage applications from all qualified individuals. We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.

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