Customer Service Team Lead

2 weeks ago

Oshawa, Ontario, Canada AVA Masonry Inc. Full time

At AVA Masonry Inc., we are seeking a highly skilled Customer Service Team Lead to oversee our customer-facing operations. The ideal candidate will have a strong background in customer service and experience in supervising teams. Key responsibilities include:

Key Responsibilities
  • Supervise and train customer service representatives to ensure exceptional customer experience.
  • Develop and implement customer service strategies to improve customer satisfaction and loyalty.
  • Collaborate with cross-functional teams to resolve customer complaints and issues.
  • Monitor and analyze customer feedback to identify areas for improvement.

The successful candidate will have a strong understanding of customer service principles and practices, as well as excellent communication and leadership skills. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

Requirements
  • 1-2 years of experience in customer service or a related field.
  • Strong leadership and communication skills.
  • Ability to analyze customer feedback and identify areas for improvement.
  • Experience with customer service software and tools.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

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