Customer Service Team Lead

3 weeks ago


Oshawa, Ontario, Canada AVA Masonry Inc. Full time

Job Title: Customer Service Team Lead

Job Summary: We are seeking a highly skilled Customer Service Team Lead to join our team at AVA Masonry Inc. The ideal candidate will have a strong background in customer service and experience in supervising teams.

Responsibilities:

  • Supervise and coordinate the activities of customer service team members
  • Ensure that customer service standards are met and exceeded
  • Train and develop team members to improve their skills and performance
  • Monitor and report on customer service metrics and trends

Requirements:

  • Secondary (high) school graduation certificate
  • 1 year to less than 2 years of experience in customer service or a related field


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