Airport Operations Supervisor

3 weeks ago


Dorval, Quebec, Canada Transat Full time

Job Summary

The Airport Operations Supervisor is responsible for overseeing all aspects of ground operations at Air Transat's airport locations. This includes ensuring compliance with company policies and procedures, as well as promoting a safety culture among airport staff.

Key Responsibilities

  • Ensure compliance with Air Transat's airport policies and procedures regarding passenger treatment, check-in, and boarding.
  • Communicate guidelines to airport business partners.
  • Attend operational meetings and follow up on service level agreements with suppliers.
  • Conduct station inspections and identify corrective actions.
  • Provide coaching and mentoring to operational teams.
  • Manage station delays, emergency events, and irregular operations.

Requirements

  • College diploma or equivalent related experience.
  • Minimum 7-9 years of pertinent experience in passenger services, with at least 3 years in a leadership role.
  • Extensive experience with above and below the wing operations.
  • Fluency in French and English (written and spoken).
  • Familiarity with Transport Canada airline regulations, CBSA, and USCBP regulations.
  • Excellent communication, leadership, and multitasking skills.
  • Ability to work irregular hours and be flexible.
  • Excellent organizational and customer service skills.


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