Support Engineer I

1 month ago


St John's, Newfoundland and Labrador, Canada CB Canada Full time
Job Title: Support Engineer I Job Summary: We are seeking a highly skilled Support Engineer I to join our team at CB Canada. As a Support Engineer I, you will be responsible for providing exceptional customer support to our clients, troubleshooting and resolving technical issues, and working collaboratively with our team to deliver world-class service. Key Responsibilities: * Provide timely and effective support to clients via phone, email, and chat * Troubleshoot and resolve technical issues related to Windows & Mac Operating Systems, Microsoft Office Suite, and remote access * Collaborate with the team to identify and implement process improvements * Develop and maintain knowledge of industry trends and technologies Requirements: * Bachelor's degree or equivalent experience * 1+ years of technical experience * 1 year of Project/Client Engagement and Customer Facing * Ability to provide basic end-user support in an enterprise environment Preferred Qualifications: * Proficient written, verbal, and presentation communication * Experience in customer service * Experience in mentoring * Innovative and analytical problem-solving What We Offer: * Competitive salary and benefits package * Opportunities for professional growth and development * Collaborative and dynamic work environment Equal Opportunity Employer: CB Canada is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that reflects the diversity of our clients and communities. Language: English

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