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IT Support Specialist

2 months ago

St John's, Newfoundland and Labrador, Canada PeopleToGo Full time
Job Title: Deskside Support Technician

We are seeking an experienced Deskside Support Technician to join our team in St. John's, Newfoundland for a 3-month contract period.

Key Responsibilities:
  • Provide technical support and maintenance for all servers and systems in the designated site.
  • Implement systems security and policies.
  • Support 300 end users at the facility.
  • Responsible for incident identification and resolution for level I issues.
  • Escalate to an outside vendor for level II support.
  • Complete daily, weekly, and monthly checklists accurately and in a timely manner.
  • Responsible for adds, moves, and changes of all users of the local center.
  • Key participant in Change Implementation Management (CIM) and submits change control documentation in accordance with organizational standards.
  • Responsible for IT asset management, inventory, and disposal in accordance with organizational standards.
  • Responsible for all site software compliance issues.
  • Assist and act as remote hands and eyes while troubleshooting issues with remote engineers.
  • Act as the facilities backup for Power Infrastructure (Genset, UPS, HVAC).
Requirements:
  • Bachelor's degree preferred.
  • 2 to 4 years of related experience or equivalent combination of education and experience.
  • MCSE preferred.
  • MCP required.
  • Cisco, VOIP, and Aruba wireless a plus.
  • Basic knowledge of TCP/IP.
  • Strong analytical and diagnostic skills.
  • Knowledge of Windows 2000, 2003 server management applications such as DHCP, DNS, Active Directory Users and Computers, etc.
  • Knowledge of VERITAS Backup Exec software.
  • Knowledge of Microsoft ISA 2000, 2006 administration.
  • Understanding of Windows 2003 and patching requirements.
  • Understanding of Windows client operating systems such as XP and Vista.
  • Basic understanding of VMware.
  • Strong written and verbal skills.