Optical Professional

1 month ago

Vaughan, Ontario, Canada EssilorLuxottica Group Full time
About the Role

We are seeking a skilled Licensed Optician to join our team at LensCrafters in Vaughan, ON. As a Licensed Optician, you will play a critical role in delivering exceptional customer service and ensuring that our customers receive the best possible eyewear experience.

Key Responsibilities
  • Welcome and engage with customers, setting clear expectations and providing personalized service.
  • Custom fit glasses and precisely place prescriptions in lenses, ensuring accuracy and attention to detail.
  • Act as a leader in optical acumen, providing expert advice and guidance to customers and colleagues.
  • Take and record measurements, accurately adjust and fit eyewear, and ensure finished eyewear meets standards and customer needs.
  • Assist team members with complex product needs and prescriptions, providing support and guidance as needed.
  • Utilize technology effectively, managing time pressure and customer volume while maintaining exceptional product knowledge and tool usage.
  • Proactively identify and resolve issues, ensuring customer satisfaction and exceeding expectations.
  • Multi-task, prioritize, and manage time effectively, achieving exceptional results on Brand KPIs and competencies.
  • Maintain a clean, attractive, and organized store appearance, adhering to company policies and procedures.
  • Identify and report safety opportunities, demonstrating safe work practices and a commitment to employee well-being.
Requirements
  • High School graduate or equivalent.
  • State licensure as an Optician.
  • Optical dispensing experience.
  • Strong customer service skills, including communication, listening, and team building.
  • Knowledge of current store merchandise and awareness of fashion trends.
  • Basic math skills and familiarity with POS, computers, and calculators.
  • Ability to adapt to new technology and change.
Preferred Qualifications
  • Previous customer service and retail experience.
About Us

LensCrafters is the largest optical retailer in North America, with over 1,000 stores and a commitment to delivering exceptional customer service and quality eyewear. As part of the EssilorLuxottica Group, we offer a competitive compensation package, including a first-class total rewards program, health care, retirement savings, paid time off, and employee discounts.

We are an Equal Opportunity Employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual with a passion for optics, we encourage you to apply for this exciting opportunity.

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