Optical Professional

1 month ago

Vaughan, Ontario, Canada EssilorLuxottica Group Full time
Job Title: Licensed Optician - Vaughan, ON

Job Summary:

LensCrafters is seeking a skilled Licensed Optician to join our team in Vaughan, ON. As a Licensed Optician, you will be responsible for delivering exceptional customer service, providing expert advice on eyewear, and ensuring that every customer leaves our store with a perfect fit.

Key Responsibilities:

  • Welcome and serve customers with a smile, setting expectations and ensuring a positive experience.
  • Custom fit glasses and precisely place prescriptions in lenses, demonstrating attention to detail and a commitment to quality.
  • Act as a leader in optical acumen, providing expert advice and guidance to customers and colleagues alike.
  • Take and record measurements, accurately adjust and fit eyewear, and ensure finished eyewear meets standards and customer needs.
  • Assist team members with complex product needs and prescriptions, providing support and guidance as needed.
  • Accurately and thoroughly use technology, despite time pressure and customer volume, and demonstrate exceptional product knowledge and use of appropriate tools.
  • Proactively explore root causes of issues, think forward, and ensure customers are satisfied and expectations are exceeded.
  • Ability to multitask, prioritize, and manage time with competing priorities, striving to achieve exceptional results on Brand KPIs and competencies.
  • Take pride in store appearance, help keep the store clean, attractive, and organized, and inform management of safety opportunities.
  • Resourceful, self-motivated, and committed to continual learning, improvement, and results, adhering to company policies and procedures.

Requirements:

  • High School graduate or equivalent.
  • State Licensure.
  • Optical dispensing experience.
  • Strong customer service skills, including communication, listening, and teamwork.
  • Knowledge of current store merchandise.
  • Strong basic math skills.
  • Awareness of current fashion trends.
  • Selling skills, including the ability to use and carry an iPad/tablet.
  • Familiarity with POS, computers, and calculators.
  • Embracing new technology and change.

Preferred Qualifications:

  • Previous customer service and retail experience.

What We Offer:

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Equal Opportunity Employer:

LensCrafters is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression, or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information, or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.

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