Client Relationship Manager

5 days ago

Edmonton, Alberta, Canada GFL Environmental Full time

Job Summary

GFL Environmental seeks a skilled Client Support Coordinator to enhance client relationships and provide invaluable support to the Sales & Operations team. This challenging role involves coordinating new and existing clients with their changing needs, instilling confidence in customers that they are dealing with the industry leader.

Key Responsibilities

  • Act as a liaison between clients, sales, operations, and administration staff.
  • Handle all customer service inquiries, both new and existing.
  • Update customer information and service lines within our operating system.
  • Work closely with dispatch to ensure timely delivery of customer request orders.
  • Support operations to communicate changes to collection schedules to clients in a timely fashion.
  • Ensure all collection services are up to date with customers and adjust schedules if necessary to maximize customer experience.
  • Follow up with clients to address service issues or complaints.
  • Actively promote and upsell service offerings to maximize revenue potential from each client.
  • Participate in sales campaigns to drive revenue growth.
  • Prospect potential new clients through leads and cold calling.

Requirements

  • Previous experience in customer service or sales-focused roles is preferred.
  • Previous work experience in the automotive or waste and recycling industries would be beneficial.
  • Post-secondary education in business administration or a related field.
  • A valid driver's license and access to a reliable vehicle is preferred.

Desirable Skills and Abilities

  • Enthusiastic self-starter with a strong work ethic and a proven track record for success.
  • Clean professional image and sense of pride that promotes a positive team spirit.
  • Exceptional customer service skills along with a strong sense of team.
  • Excellent organizational, problem-solving, time management, and negotiation skills.
  • Computer literate with proficient use of enterprise customer database systems.

Working with GFL Environmental

GFL Environmental is committed to creating opportunities for growth and development. We strive to foster a positive work environment that encourages collaboration and innovation. If you are a motivated individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

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