Client Relationship Manager

1 month ago

Edmonton, Alberta, Canada Arthur J. Gallagher & Co. (AJG) Full time
Introduction

Join a dynamic team at Arthur J. Gallagher & Co., where your expertise in problem-solving will be valued as we tackle risk management challenges together. We are a diverse group committed to excellence, and as part of our organization, you will play a crucial role in protecting businesses and supporting their growth ambitions. Together, we will create a legacy of trust and success in the ever-evolving landscape of risk management.

We recognize that every candidate brings unique strengths, and we encourage you to consider this opportunity even if you feel you may not meet every single requirement.

Position Overview

As a Client Solutions Manager, you will engage directly with our commercial clientele, delivering the exceptional service that Gallagher is renowned for. This role involves managing a portfolio of clients, overseeing the renewal process, addressing daily policy modifications, and collaborating with insurers to market policies as necessary.

Your Impact
  • Serve as the primary contact for a designated portfolio of commercial clients, focusing on client retention and enhancing customer relationships.
  • Evaluate accounts during the renewal phase, ensuring appropriate coverage is placed for clients, and re-marketing when necessary, in accordance with carrier guidelines.
  • Respond promptly to client inquiries, ensuring efficient turnaround times for all client-related actions.
  • Identify opportunities for upselling and cross-selling, generating quality leads in collaboration with Account Executives.
  • Continuously enhance your knowledge of the insurance market, staying informed about new products and policy developments.
  • Collaborate with Account Executives to explore cross-selling opportunities and leverage Gallagher's resources.
Qualifications
  • A minimum of 5 years of experience in Commercial Insurance Brokering is required.
  • Relevant certifications such as CAIB, CIP, or CRM are highly regarded.
  • Possession of an active provincial license in good standing.
  • Familiarity with EPIC is considered an asset.
  • A Secondary School Diploma is required; a College or University Degree is preferred.
  • Your solution-oriented mindset enables you to provide clients with innovative and effective solutions.
  • Strong communication and interpersonal skills allow you to foster deep relationships with clients and collaborate effectively with colleagues.
  • You thrive in fast-paced, dynamic environments.
  • Effective prioritization skills enable you to consistently exceed client expectations.
  • A keen attention to detail has been instrumental in your past successes.
  • You have a proven ability to quickly adapt to new systems, tools, and processes.
Compensation and Benefits

In addition to a competitive salary, we offer a comprehensive benefits package designed to support your well-being and career growth.

Our core benefits include:

  • Flexible medical and dental coverage tailored to your household's needs.
  • Life, Dependent Life, and AD&D Insurance options.
  • Retirement savings plans, including RRSP with company matching, TFSA, pension, and more.
  • Employee Stock Purchase Plan.

Additional benefits include:

  • Reimbursement for educational expenses.
  • Employee assistance programs.
  • Discounted gym memberships.
  • Opportunities for flexible work arrangements.
  • Paid sick days and personal days.
  • Paid time off for volunteering.
  • Employee recognition programs for education.
  • Referral bonus programs.
  • LifeWorks Employee Assistance Program.
  • Matching Gift Program.

Commitment to Inclusion and Diversity

At Gallagher, we prioritize inclusion and diversity as fundamental aspects of our business. For over 95 years, we have demonstrated our commitment to sustainability and community support.

We celebrate the diverse identities, experiences, and talents of our employees, which enables us to better serve our clients and communities. We view inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we fully embody The Gallagher Way.

We are an equal opportunity employer that values diversity in the workplace and encourages applications from individuals with disabilities. Accommodations are available upon request for candidates participating in all aspects of the selection process.

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