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Product Operations Leader

2 months ago

Mississauga, Ontario, Canada Indigo Books & Music Inc. Full time
Job Description

The Product Operations Leader is responsible for overseeing the efficient movement of goods throughout their life cycle. This role involves leading work and execution to support strategic priorities, ensuring the profitable movement of products.

Key Responsibilities:

  • Lead execution of activities to support strategic priorities, and the efficiency and effectiveness of product flow processes
  • Lead execution of D2F process and visual operations, reacting to sell-through, and continual focus on the flow of goods to the sales floor, and Back of House (BOH) set up
  • Lead execution of markdown process, promotional set-up, and sell-through
  • Lead execution of changeover and visual assessment action plans
  • Maintain visual propping, signage, and acrylics
  • Act as an advocate for the customer by placing them at the forefront of all decision-making processes
  • Embrace and champion technology that creates high tech and high touch solutions for Indigo's customers
  • Proactively identify and anticipate customer expectations and needs
  • Coach and provide feedback to CERs to ensure operational excellence and the profitable movement of goods throughout their life cycle
  • Open and close store as well as responsibility for managing sales floor
  • Ensure health and safety of employees and customers is top priority

Requirements:

  • 1-2 years of experience in a customer service, merchandising or operations role
  • Demonstrated commitment to creating an exceptional employee and customer experience
  • Experience leading others
  • Knowledge of provincial health and safety standards
  • Performance oriented
  • Ability to exercise good business acumen and systemic thinking that supports meaningful decisions
  • Ability to prioritize, plan and execute while being agile
  • Ability to be mobile on the sales floor for extended periods of time
  • Availability to work a flexible schedule, including evenings, weekends and holidays
  • Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
  • Bilingualism (French/English) is required for all positions in Québec