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Workday Implementation Manager

2 months ago

Toronto, Ontario, Canada Kainos Full time
Transforming Digital Services with Kainos

At Kainos, we're committed to making a positive impact on the world. As a Workday Implementation Manager, you'll play a key role in delivering Large Enterprise Workday solutions to our customers. You'll work closely with customer business teams and internal delivery teams to drive the scope, definition, and delivery of solutions that meet their needs and are commercially viable.

Key Responsibilities:
  • Commercial Management: Manage the implementation of global Workday programs from pre-sales through implementation to handover to Application Management Services (AMS).
  • Client Interface: Act as the key client interface between functional and technical teams and the client, providing domain expertise and thought leadership.
  • Project Management: Manage all aspects of delivery, including project planning, resourcing, milestone tracking, commercial management, and customer satisfaction.
  • Team Leadership: Lead and support blended teams of colleagues, client, and partner resources to share knowledge and develop an integrated delivery ethic.
  • Contract Management: Agree objectives, outputs, milestones, and timescales with clients, along with associated contract and commercial terms.
  • Requirements Gathering: Identify requirements, business processes, application configurations, testing plans, and other artifacts to be documented to ensure shared understanding and facilitate knowledge transfer.
  • Deliverables: Create well-structured and accurate deliverables and present to client steering-level groups to secure proposed recommendations and agreement.
  • Business Development: Identify and action opportunities to win business, including negotiating and closing at a senior client level.
Minimum Requirements:
  • Experience: Experience in implementing back-office systems with direct experience in the successful delivery of solutions within a consulting environment or IT services environment.
  • Project Management: Full lifecycle project management experience, from initial opportunity through to requirement development/definition, functional solution design, implementation, data migration, system testing, user acceptance testing, go-live, and service management.
  • Customer Focus: Excellent customer focus, able to assess customer needs, build relationships, and manage customer expectations.
  • Commercial Experience: Commercial experience of managing and supporting geographically distributed and blended teams of colleagues, client, and partner resources to share knowledge and develop an integrated delivery ethic.
  • Communication Skills: Excellent commercial management, influencing, and negotiation skills.
  • Communication: Excellent communicator, able to communicate with customers and colleagues with impact and credibility.
  • Role Model: An emerging role model within Kainos and the wider Workday ecosystem.
  • Business Writing: Excellent business writing skills with experience in the production of business cases, requirement documentation, tender documents, contracts, statements of work, and change requests.
  • Opportunity Identification: Demonstrable success in identifying and taking appropriate action on opportunities for additional business.
  • Decision Making: Ability to work to tight deadlines and make sensible decisions under pressure, taking a balanced view of customer demands and Kainos commercials.
  • Networking: Ability to widen and maintain a network of external contacts.
  • Risk Management: Understanding of risk management and able to manage risk.
  • Travel: Able, if required, to travel to customer sites in the same region (minimal out-of-region travel may also be required).
Desirable:
  • Professional Qualifications: Professional qualifications where applicable in your capability.
  • Product Development: Develop and deliver products/offerings and services that differentiate Kainos in the marketplace.
  • Talent Identification: Identify talent for rapid development within the capability.
  • Team Management: Experience of managing, mentoring, and developing teams.
  • Workday Experience: Working with Workday or other SaaS delivery methodologies.
  • PRINCE2 Certification: PRINCE2 (or similar) certification.
  • Functional Domain Expertise: Strong functional domain expertise including areas such as HR and Finance (including Payroll).