Desktop Support Specialist

3 weeks ago


Edmonton, Alberta, Canada PeopleToGo Full time
Job Description

We are seeking a skilled Desktop Support Specialist to join our team at PeopleToGo. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients.

Key Responsibilities:
  • Hardware Deployment: Install, move, add, and change hardware on PCs, laptops, printers, and other devices.
  • Software Installation and Support: Install, configure, and troubleshoot software applications.
  • Deskside Support: Provide on-site technical support to clients, including hardware and software troubleshooting and repair.
  • Help Desk Support: Respond to and resolve technical issues via phone, email, or in-person.
  • Network Support: Perform basic LAN and internetworking activities, including troubleshooting and repair.
  • Bench Repairs: Perform depot service and remedial maintenance on hardware and software.
  • Call Management: Respond to and update calls from our National Dispatch/Call Management Center.
Requirements:
  • Experience: 1-2 years of field service experience in hardware deployment and deskside support.
  • Certifications: A+ certification and/or other vendor certifications (Cisco, Microsoft, OEMs).
  • Skills: Strong internetworking and troubleshooting skills, excellent customer service skills, and ability to work independently or as part of a team.


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