Customer Relationship Specialist

2 weeks ago


Peterborough, Ontario, Canada Driven Brands Full time

Driven Brands is the largest automotive services company in North America, providing a range of consumer and commercial automotive needs.

About the Role

We invite you to join our team as a Customer Service Representative. This is a 3-month contract position with the possibility of extension.

The ideal candidate will have strong customer service skills, be able to work well under pressure, and have a strong attention to detail.

Job Responsibilities
  1. Maintain and grow sales relationships with existing clients.
  2. Identify and solicit potential clients.
  3. Assess clients' needs, recommend or assist in the selection of appropriate goods or services, and negotiate prices of other sales items.
  4. Provide input into product design where goods or services must be tailored to suit clients' needs.
  5. Develop sales presentations, proposals, or other materials to illustrate benefits from use of good or service.
  6. Estimate costs of installing and maintaining equipment or service.
  7. Prepare and administer sales contracts and maintain customer records.
  8. Consult with clients after sale to resolve problems and to provide ongoing support.
  9. Handle Customer's phone ordering.
Requirements
  1. High school diploma or GED required.
  2. A certificate or diploma in a related field preferred.
  3. Strong customer service and troubleshooting skills.
  4. Able to effectively communicate both verbally and in writing.
  5. Able to work well under pressure.
  6. Strong attention to detail.
  7. Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
  8. Computer literate, including effective working skills of MS Word, Excel, and email.
  9. Proven data entry and typing skills.
  10. Professional appearance and manners.
  11. Strong work ethic and positive team attitude.
  12. Strong skills for sales.
Estimated Salary Range

$35,000 - $45,000 per year.



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