Customer Relationship Specialist
2 weeks ago
Driven Brands is the largest automotive services company in North America, providing a range of consumer and commercial automotive needs.
About the RoleWe invite you to join our team as a Customer Service Representative. This is a 3-month contract position with the possibility of extension.
The ideal candidate will have strong customer service skills, be able to work well under pressure, and have a strong attention to detail.
Job Responsibilities- Maintain and grow sales relationships with existing clients.
- Identify and solicit potential clients.
- Assess clients' needs, recommend or assist in the selection of appropriate goods or services, and negotiate prices of other sales items.
- Provide input into product design where goods or services must be tailored to suit clients' needs.
- Develop sales presentations, proposals, or other materials to illustrate benefits from use of good or service.
- Estimate costs of installing and maintaining equipment or service.
- Prepare and administer sales contracts and maintain customer records.
- Consult with clients after sale to resolve problems and to provide ongoing support.
- Handle Customer's phone ordering.
- High school diploma or GED required.
- A certificate or diploma in a related field preferred.
- Strong customer service and troubleshooting skills.
- Able to effectively communicate both verbally and in writing.
- Able to work well under pressure.
- Strong attention to detail.
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
- Computer literate, including effective working skills of MS Word, Excel, and email.
- Proven data entry and typing skills.
- Professional appearance and manners.
- Strong work ethic and positive team attitude.
- Strong skills for sales.
$35,000 - $45,000 per year.
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