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Customer Service Supervisor

2 months ago


Cranbrook, Canada Travellers Motel Full time

We are seeking an experienced and organized Customer Service Supervisor to join our team at Travellers Motel. The successful candidate will be responsible for overseeing the front desk operations, supervising staff, and ensuring exceptional customer service.

Responsibilities
  • Supervise and train front desk staff to provide excellent customer service.
  • Recruit, hire, and onboard new staff members.
  • Conduct regular performance reviews and implement performance improvement plans as needed.
  • Manage inventory, schedule maintenance activities, and address customer complaints in a professional manner.
  • Collaborate with other departments to ensure seamless service delivery.
  • Develop and implement policies and procedures to improve customer satisfaction.
Requirements
  • Bachelor's degree in Hospitality, Business Administration, or a related field.
  • At least 1 year of experience in a supervisory role in the hospitality industry.
  • Excellent communication, problem-solving, and leadership skills.
  • Ability to work independently and as part of a team.
  • Familiarity with hotel management software and systems.
Benefits
  • Competitive salary range: $50,000 - $65,000 per year, depending on experience.
  • Opportunities for career growth and professional development.
  • Comprehensive benefits package, including health insurance, retirement plan, and paid time off.
  • Discounted rates at Travellers Motel and partner hotels.

As a Customer Service Supervisor at Travellers Motel, you will have the opportunity to work in a dynamic and fast-paced environment, where no two days are the same. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply.