French Bilingual Telephone Interviewer

3 weeks ago

Montreal, Quebec, Canada Ipsos Full time

About Ipsos:

Ipsos is a global leader in survey-based market research, focused on advertising, marketing, public opinion, loyalty, and media. We provide our researchers with high-quality, efficient, and innovative services which enable them to meet their client's project needs and to sustain lasting client relationships.

About the Role:

As a Market Research Interviewer, you will conduct telephone surveys with people throughout the United States and Canada on a variety of topics, including buying habits, customer satisfaction, consumer, social, and political issues. This is a non-sales, non-telemarketing role.

Key Responsibilities:

  • Conduct telephone surveys for research purposes
  • Read aloud a questionnaire as it is written and record the respondent's answers accurately
  • Check and revise all responses for accuracy, proper spelling, and grammar
  • Provide a courteous, customer service approach

Requirements:

  • Self-motivated and positive attitude
  • Minimum typing speed 45 words per minute with 90% accuracy
  • Prior experience in a call center, customer support, telemarketing, or phone interviewing is beneficial
  • Excellent time management skills
  • Comfortable speaking on the phone
  • Fluent in reading, writing, and speaking English and French
  • High school diploma or GED preferred

What We Offer:

  • Minimum 3 shifts a week with one weekend shift required
  • Flexibility to amend schedule each week
  • Expected working hours are 4:00 – 11:00 pm

Technical Requirements:

  • Private and quiet workspace
  • Desktop or laptop computer with minimum Microsoft Windows 10 or 11 operating system
  • Minimum computer requirements are 1.1 GHz and 512 MB RAM
  • Broadband or high-speed DSL, cable, or satellite internet connection
  • Able to run Windows Updates regularly
  • Antivirus software
  • Landline telephone or cell phone with a headset and microphone

Ipsos is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other protected class.

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