Operations and Training Specialist

2 weeks ago

Winnipeg, Manitoba, Canada The North West Company Full time

The North West Company is a leading retailer to under-served rural communities and urban neighbourhood markets in Northern Canada, Western Canada, rural Alaska, the South Pacific islands, and the Caribbean. Our stores offer a broad range of products and services with an emphasis on food.

Job Description:

We are seeking an Operations and Training Specialist to join our team at Gibraltar House, 77 Main Street, Winnipeg, MB. This role will be responsible for training, coaching, and auditing operational, merchandising, production management, and customer service and health and safety programs.

  • Conduct on-site training to store management and associates for new and existing processes and to address specific business unit or individual performance gaps.
  • Perform audits to measure, track and benchmark performance against established brand and customer service standards, productivity measures and health and safety regulations.
  • Plan and work collaboratively with store managers to ensure corrective action is taken to remedy gaps in the areas of profitability, customer service, staffing, merchandising, communication, promotions, financial services, health and safety, loss prevention, and general housekeeping and store conditions.
  • Monitor workplace behaviours and the staff work environment at each store location to ensure awareness and maintenance of employee and workplace safety policies and track observations from each store on site visit reports.
Responsibilities:
  • Provide store, market, and program-specific insights to stakeholders that lead to improved programs, productivity, processes, training materials, and business growth.
  • Develop expert process, program, and market knowledge for a specified group of stores.
  • Routinely engage with stakeholders across departments to establish open and positive lines of communication that build trust.
  • Monitor performance to ensure the consistent execution of operating standards, productivity, selling and merchandising programs, and customer service and safety standards.
  • Establish targets and execute corrective action plans as needed throughout the year to address sales or performance gaps.
  • Be aware and monitor compliance of federal, territorial, provincial, and/or community regulations that affect business operations.
Requirements:
  • Experience working in northern communities or working with Indigenous groups or communities is required.
  • Five or more years managing retail stores, big box, or multi-unit retail operations.
  • Knowledge of Indigenous cultures or languages is an asset.
  • Bilingual (French/English) is considered an asset.
  • Proficient oral and written communication.
  • Demonstrated strong leader with proven team-building and training capabilities.
  • Ability to multi-task, learn, and adopt new practices in a fast-paced environment.
  • Strong problem-solving and decision-making capabilities.
  • Proficient computer skills in MS Excel, Word, Windows, and Outlook.
  • Travel to northern Canada markets up to days per year.
  • Ability periodically to operate store truck, store warehouse equipment, and grocery store equipment.
  • Ability to regularly lift objects up to 50 lbs.
Salary and Benefits:

We offer a competitive salary of $80,000 - $100,000 per year, depending on experience, plus opportunities to learn, develop, and advance throughout the organization. We also provide a comprehensive benefits package, including health, dental, and vision coverage, retirement savings plan, and paid time off.

About Us:

The North West Company is committed to inclusion and diversity and encourages applications from all candidates, including but not limited to: all religions and ethnicities, LGBTQ2s+, BIPOC, and persons with disabilities. We create a collaborative and constructive culture by being enterprising, committing to our customers, working with passion, leading and developing others, demonstrating respect and inclusivity, and building trust.

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