Dealer Supervisor

2 days ago

Fort St John, Canada Pomeroy Lodging LP Full time

Job Summary

Dealer Supervisor, Cage Supervisor, Cashier Supervisor

$17.00 per Hour Plus Tips (Tips Average $6.00/hr)

Full-Time, Permanent, 40 Hours per Week

Our Benefits include:

Personal days: 5 per year after 90-days of employment

Growth and development opportunities, both personal and professional

Premium Share 50% Health and Wellness benefits, including; Life Insurance, Accidental Death and Dismemberment, Dental, Medical (for example: Prescription Drugs, Chiropractic, Massage) Some restrictions may apply

Mental Health resources at no cost to the employee

Vacation is accrued starting on your first day of work at a rate of 4% of your earnings

Pomeroy Stay Travel Program

Job Responsibilities

As a Dealer Supervisor, you will provide leadership and guidance to the Table games team under the Table Games Manager's direction, ensuring the supervision and mentorship of the Dealers, providing instruction, assigning duties, and evaluating performance. Dealer Supervisors will diplomatically handle guest disputes and irregularities while ensuring an excellent guest experience and maintaining all company policies, procedures and BCLC regulations.

Key Responsibilities:

  • Supervise assigned areas and gaming activity to ensure the protection of casino assets, the integrity of games and compliance with BCLC regulations
  • Observe the conduct of live table games on the casino floor professionally and as a team member
  • Ensure compliance with all BCLC standard operating procedures of live table games
  • Assist guests with game rules, house rules and BCLC policies
  • Verifies cash and chip transactions, track guest play
  • Promote the player rewards program, explaining card benefits and assisting players in enrollment of the Encore Rewards Card

Requirements

To be successful in this role, you will require:

Key Requirements:

  • 2-3 years of demonstrated experience as a Cashier and Multi-Game Dealer with knowledge in dealing Blackjack, Poker, Roulette and Cash Cage Operations
  • 1-2 years experience in a supervisory position or equivalent combination of education and experience
  • Excellent communication skills, both written and verbal.
  • Strong leadership qualities, including conflict resolution, initiative and decision-making.
  • Ability to effectively supervise and motivate staff.

Preferred Qualifications

Outstanding Customer Service & Interpersonal Skills.

Sharp mathematical skills to add and multiply numbers quickly and memorize repeated numerical combinations.

The ability to successfully obtain a Criminal Record Check through the Gaming Enforcement Branch (GEB).

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