Retail Support Representative

4 months ago

St Jacobs, Canada Home Hardware Stores Limited Full time

Home Hardware has an exciting opportunity available for a
**Retail Support Representative** to join our Dealer Services Team. Reporting to our Dealer Services Supervisor, you will be responsible for providing fast and accurate operational information and excellent customer support to our Dealer Owners and their staff.

If you are a strong multi-tasker with a focus on providing a professional customer service experience, we would love for you to apply

**What you’ll do**:

- Member of a team working in a Call Centre environment using Call Centre Software.
- Work closely with all departments to provide timely information to Home Dealers on product, stock availability, PO's, dealer orders, order problems, special services offered.
- Assist Dealer Owners with the processing of Special Orders, Courier Orders, and Emergency Demand Orders.
- Assist with planning, scheduling, and keying of Opening Orders, Fill-In Orders and Celebration Event orders.
- Generate reports based on requests from Retail Field Teams and Dealer Owners (balance of sales and gross margin report, and Multi-Store Comparison Report).
- Provide operational assistance and information for Dealer Owners on Home’s various Payment Card programs.
- Assist Dealer Owners with their Moneris request when a new store is created or there is a change of ownership.
- Assists Dealer Owners with financial settlement issues concerning Home Gift Card, Visa, Mastercard, American Express, and Debit Cards. Second level support is also provided for Dealer terminal support.

**What we’re looking for**:

- High School graduation, with post-secondary business-oriented courses an advantage.
- Two to three years’ experience providing excellent support within a customer service role.
- Experience within the Retail industry would be an asset.
- Knowledge of Home's systems and services would be beneficial but not essential.
- Commitment to providing excellent service to Home’s Dealer Owners.
- Ability to multi-task with strong problem-solving skills.
- Strong computer and typing skills are essential.
- Knowledge of Microsoft Windows and Microsoft Office required.
- Prior experience with Oracle Forms and Microsoft CRM is an asset.
- Excellent communication skills. Fluency in both English and French is preferred.

**What Home offers**:

- Competitive Salary.
- Annual Incentive/Bonus Program.
- Comprehensive Benefits Program including:

- Health, Dental, Vision, Paramedical, Disability Coverage, Out of Country Travel Insurance, Life Insurance, Employee Family Assistance Program.
- Defined Contribution Pension Plan with Company Match, and choice of contribution level.
- Group RRSP.
- Discount from our corporate retail stores.
- WorkPerks© by Venngo discounts.
- Home & Auto Insurance discounts.
- 3-weeks’ vacation to start.
- Personal and sick time.

We thank all applicants for their interest, however only those applicants selected for an interview will be contacted.

HP

  • Retail Support Representative

    4 months ago

    St. Jacobs, Canada Home Hardware Stores Limited Full time

    Home Hardware has an exciting opportunity available for a **Retail Support Representative** to join our Dealer Services Team. Reporting to our Dealer Services Supervisor, you will be responsible for providing fast and accurate operational information and excellent customer support to our Dealer Owners and their staff. If you are a strong multi-tasker with a...

  • Retail Merchandiser

    4 months ago

    St. Paul, Canada Neptune Retail Solutions Full time

    **_Are you an energetic self-starter?_** **Neptune Retail Solutions **has immediate availability for a Part-time Merchandiser in the ** Bonnyville, St. Paul, Lac La Biche, AB** **area.** This territory has 15-20 hours + travel time per four week ** cycle.** We specialize in the installation of at-the-shelf merchandising, including the iconic Instant...

  • Retail Merchandiser

    4 months ago

    St. Thomas, Canada Neptune Retail Solutions Full time

    **Are you an energetic self-starter?** **Neptune Retail Solutions **has immediate availability for a Part-time Merchandiser for the assigned territory route in the** St. Thomas - Woodstock ON area**.** This territory has 10 - 15 hours** per week**. We specialize in the installation of at-the-shelf merchandising, including the iconic Instant Coupon Machine...

  • Retail Merchandiser

    5 months ago

    St. Thomas, Canada Neptune Retail Solutions Full time

    **Are you an energetic self-starter?** **Neptune Retail Solutions **has immediate availability for a Part-time Merchandiser for the assigned territory route in the** London - St. Thomas, ON area**.** This territory has 15 - 25 hours** per week**. We specialize in the installation of at-the-shelf merchandising, including the iconic Instant Coupon Machine in...

  • Retail Sales Associate

    1 month ago

    St. Jacobs, Canada Home Hardware Stores Full time

    Full-Time Retail Sales AssociateWe are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at Home Hardware Stores. As a key member of our sales team, you will be responsible for providing exceptional customer service, responding to customer inquiries, and promoting our products and services.Key Responsibilities:Provide a...

  • Retail Sales Associate

    1 month ago

    St. Jacobs, Canada Home Hardware Stores Full time

    Full-Time Retail Sales AssociateWe are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at Home Hardware Stores. As a key member of our sales team, you will be responsible for providing exceptional customer service, responding to customer inquiries, and promoting our products and services.Key Responsibilities:Provide a...

  • Retail Sales Associate

    3 weeks ago

    St. Jacobs, Canada Home Hardware Stores Full time

    Job Title: Retail Sales AssociateWe are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at Home Hardware Stores. As a Retail Sales Associate, you will play a key role in providing exceptional customer service, responding to customer inquiries, and promoting our products and services.Key Responsibilities:Provide a...

  • Retail Sales Associate

    3 weeks ago

    St. Jacobs, Canada Home Hardware Stores Full time

    Job Title: Retail Sales AssociateWe are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at Home Hardware Stores. As a Retail Sales Associate, you will play a key role in providing exceptional customer service, responding to customer inquiries, and promoting our products and services.Key Responsibilities:Provide a...

  • Retail Sales Associate

    1 week ago

    St. Jacobs, Canada Home Hardware Stores Full time

    We are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at Home Hardware Stores. As a Retail Sales Associate, you will be responsible for providing exceptional customer service, responding to customer inquiries, and assisting with sales and inventory management.Key Responsibilities:Provide a courteous and efficient...

  • Retail Sales Associate

    1 week ago

    St. Jacobs, Canada Home Hardware Stores Full time

    We are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at Home Hardware Stores. As a Retail Sales Associate, you will be responsible for providing exceptional customer service, responding to customer inquiries, and maintaining a clean and organized store environment.Key Responsibilities:Provide a courteous and...

  • Retail Sales Associate

    4 weeks ago

    St. Jacobs, Canada Home Hardware Stores Full time

    We are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at Home Hardware Stores. As a key member of our sales team, you will be responsible for providing exceptional customer service, responding to customer inquiries, and promoting our products to drive sales and revenue growth.Key Responsibilities:Provide a courteous...

  • Retail Sales Associate

    4 weeks ago

    St. Jacobs, Canada Home Hardware Stores Full time

    We are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at Home Hardware Stores. As a key member of our sales team, you will be responsible for providing exceptional customer service, responding to customer inquiries, and promoting our products to drive sales and revenue growth.Key Responsibilities:Provide a courteous...

  • Retail Sales Associate

    5 days ago

    St. Jacobs, Canada Home Hardware Stores Full time

    We are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at Home Hardware Stores. As a key member of our sales team, you will be responsible for providing exceptional customer service, responding to customer inquiries, and promoting our products to drive sales.Key Responsibilities:Provide a courteous and efficient...

  • Retail Sales Associate

    5 months ago

    St. Jacobs, Canada Home Hardware Stores Full time

    We have an exciting opportunity for a Full-Time Retail Sales Associate to join our corporate Home Hardware Retail Store (located in downtown St. Jacobs. Reporting to the Retail Store Manager, you will respond to customer inquiries, requests, and concerns, while providing an exceptional customer experience. Please note this is a Full-Time position (40...

  • Strategic Retail Leader

    7 days ago

    St. Jacobs, Canada Home Hardware Stores Full time

    Transformative Leadership OpportunityAt Home Hardware Stores, we're seeking a seasoned retail leader to drive strategic growth and excellence in our Dealer Engagement and Deployment team. As the Senior Manager, Dealer Engagement and Deployment, you will establish a clear vision and direction for the team, ensuring seamless execution of key objectives for ISS...

  • Retail Merchandiser

    5 months ago

    St. John's, Canada Match Retail Full time

    Overview Match Retail is looking to grow its Merchandising Team! Match Retail supports major retailers and brands by assisting with innovation launches - visiting retailers to update their sections and make way for new products. Working on programs for our long-term clients such as Shoppers Drug Mart, Lowes, Walmart and others. What's in it for...

  • Sales and Marketing Representative

    2 weeks ago

    St. Catharines, Ontario, Canada OSL Retail Services Full time

    OverviewUnlock Your Earning PotentialOSL Retail Services is seeking a motivated and results-driven Sales and Marketing Representative to join our team in St. Catharines. As a brand ambassador for Bell Canada, you will be responsible for driving sales and marketing efforts in residential areas.What We OfferCompetitive base pay and lucrative uncapped...

  • Sales and Marketing Representative

    2 weeks ago

    St. Catharines, Ontario, Canada OSL Retail Services Full time

    OverviewUnlock Your Earning PotentialOSL Retail Services is seeking a motivated and results-driven Sales and Marketing Representative to join our team in St. Catharines. As a brand ambassador for Bell Canada, you will be responsible for driving sales and marketing efforts in residential areas.What We OfferCompetitive base pay and lucrative uncapped...

  • Retail Operations Coordinator

    1 month ago

    St. Jacobs, Canada Home Hardware Stores Limited Full time

    **Welcome Home!** We’re more than Canada’s largest independent hardware and building supplies retailer—we’re part of communities across the nation. *** **Where Initiative Meets Impact - Be the Link in Retail Operations!** As the Retail Operations Coordinator, you will be responsible for the coordination, delivery, and execution of key operational...

  • Retail Merchandising Specialist

    3 weeks ago

    St. John's, Newfoundland and Labrador, Canada Match Retail Full time

    OverviewMatch Retail is seeking a skilled Merchandiser to join our team. As a Merchandiser, you will play a crucial role in supporting major retailers and brands by assisting with innovation launches, visiting retailers to update their sections, and making way for new products.Key ResponsibilitiesSetup and update fixtures by following planogramsWork within...