Table Games Team Lead

2 months ago


Fort St John, Canada Pomeroy Lodging LP Full time
Job Summary

We are seeking a highly skilled and experienced Dealer Supervisor to join our team at Pomeroy Lodging LP. As a key member of our gaming operations team, you will be responsible for providing leadership and guidance to our table games team, ensuring the supervision and mentorship of our dealers, and maintaining the highest level of customer service.

Key Responsibilities
  • Supervise assigned areas and gaming activity to ensure the protection of casino assets, the integrity of games, and compliance with regulatory requirements.
  • Observe the conduct of live table games on the casino floor and ensure that all team members are adhering to company policies and procedures.
  • Assist guests with game rules, house rules, and regulatory policies, and provide excellent customer service at all times.
  • Verify cash and chip transactions, track guest play, and maintain accurate records.
  • Promote the player rewards program and assist guests in enrollment of the rewards card.
Requirements
  • 2-3 years of demonstrated experience as a Cashier and Multi-Game Dealer with knowledge in dealing Blackjack, Poker, Roulette, and Cash Cage Operations.
  • 1-2 years of experience in a supervisory position or equivalent combination of education and experience.
  • Excellent communication skills, both written and verbal.
  • Strong leadership qualities, including conflict resolution, initiative, and decision-making.
  • Ability to effectively supervise and motivate staff.
Preferred Qualifications
  • Outstanding customer service and interpersonal skills.
  • Sharp mathematical skills to add and multiply numbers quickly and memorize repeated numerical combinations.
  • The ability to successfully obtain a Criminal Record Check through the Gaming Enforcement Branch.

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