Customer Analytics Manager

3 days ago

Edmonton, Alberta, Canada Jobber Full time
Unlock Business Potential with Data-Driven Insights

We're seeking a seasoned Customer Analytics Manager to join our Business Analytics team at Jobber. As a key member of our team, you'll drive impactful product decisions by leveraging data to inform business strategies.

The Role:

Reporting to the Head of Customer Analytics, you'll champion Monetization Analytics to profitably grow Jobber Subscription and Fintech revenue across all Revenue-driving functions within the organization. Your key responsibilities will include:

  • Collaborating with stakeholders to understand business objectives and translating them into proposed solutions analysis, KPIs, BI, and Data Science.
  • Developing and implementing solutions to measure and optimize the impact of ongoing operational and strategic activities on Customer success and Product engagement.
  • Creating and presenting performance insights and strategic improvement initiatives at different forums within the organization.
What You'll Need:

To succeed in this role, you'll require:

  • Strong business acumen and ability to define strategic initiatives and oversee the development of impactful proposals.
  • Passion for storytelling using data with an ability to synthesize complex information into simple, clear, and compelling actionable insights.
  • Expert-level SQL programming skills and a solid understanding of complex relational data structures.
  • Strong quantitative skills and experience utilizing scientific analytical methods and quantitative analysis techniques.
What We Offer:

At Jobber, we're committed to fostering an inclusive work environment and believe that diverse teams perform better. We offer a total compensation package that includes an extended health benefits package, RRSP matching, and stock options. You'll also have access to a dedicated Coaching and Development function to help build your career and reach your fullest potential.

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