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Customer Analytics Manager
2 months ago
Job Summary
We are seeking a highly skilled Customer Analytics Manager to join our Business Analytics team at Jobber. As a key member of our team, you will be responsible for driving business outcomes through data-driven insights and strategic recommendations.
About the Role
The Customer Analytics Manager will be a thought partner and consultant to our revenue-driving teams, providing strategic data insights and analytical solutions to drive growth in customer acquisition, engagement, satisfaction, and lifetime value.
Key Responsibilities
- Be a thought partner and consultant to the revenue-driving teams by proactively proposing strategic data insights and analytical solutions that would drive growth in customer acquisition, engagement, satisfaction, and lifetime value.
- Collaborate with stakeholders to understand their business objectives, translate business objectives into proposed solutions, analysis, KPIs, BI, Data Science, and socialize the proposals to ensure stakeholder alignment and buy-in.
- Partner closely with the Head of Customer Analytics team and Senior Analytics managers to develop revenue forecasting capabilities and projections for different metrics across the revenue funnel; leverage the learnings to drive business recommendations.
- Proactively perform deep-dive/exploratory data analysis to drive insights and inform business decisions and recommendations.
- Develop and implement solutions to measure and optimize the impact of ongoing operational and strategic activities on customer success and product engagement.
- Create and present performance insights and strategic improvement initiatives at different forums within the organization, business reviews, leadership updates.
Requirements
- Strong business acumen and ability to define strategic initiatives and oversee the development of impactful proposals.
- Passion for storytelling using data with an ability to synthesize complex information into simple, clear, and compelling actionable insights.
- Strong communication and stakeholder management skills with the ability to work collaboratively across multiple teams and influence business decisions across different levels within the organization.
- Deep understanding of SaaS business model and associated KPIs.
- Expert-level SQL programming skills.
- Solid understanding of complex relational data structures.
- Strong quantitative skills and experience utilizing scientific analytical methods and quantitative analysis techniques.
- Solid understanding of customer segmentation and predictive modeling for acquisition, churn, or upsell/cross-sell.
- Ability to design solutions under data and time constraints.
What We Offer
- A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, RRSP matching, and stock options.
- A dedicated Coaching and Development function, including Development Coaches, to help build the career you want and hit the goals you set, while ensuring you're reaching your fullest potential.
- Support for all your breaks: from vacation to rest and recharge, your birthday off to celebrate, health days to support your physical and mental health, and parental leave top-ups to support your growing family.
- A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant style.
- To work with a group of people who are humble, supportive, and give a sh*t about our customers.
Jobber Values
We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.
