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Senior Quality and Reporting Supervisor

2 months ago

Toronto, Ontario, Canada Sunnybrook Health Sciences Centre Full time
Job Description:

We are seeking a highly skilled and experienced Quality and Reporting Supervisor to join our team at Sunnybrook Health Sciences Centre.

Job Summary:
The Quality and Reporting Supervisor will be responsible for monitoring program metrics, creating an environment that supports client-centred care, accessibility, effectiveness, respect, and safety. The incumbent will play a key role in ensuring a timely and efficient workflow for a team of physicians, allied healthcare professionals, and administrative staff.

  • Provide supervisory oversight to the House Calls Coordinators, including providing backup support as needed.
  • Work in close contact with the House Calls team to provide optimal patient care, resolve operational problems, and develop operational policies and procedures where necessary.
  • Responsible for all reporting requirements, including regular Ministry of Health and Ontario Health reports.
  • Establish metrics and reporting processes to capture efficiencies and demonstrate accomplishments.
  • Liaise with Program Manager and Director of Quality & Safety to establish Key Performance Indicators (KPIs) and Objectives and Key Results (OKRs) to support data-driven decision-making and measure the successes of the House Calls program.
  • Act as the lead for all Telus Med Access-related issues.
  • Responsible for onboarding and offboarding team members to Telus Med Access EMR, as well as managing communication with Telus EMR regarding system issues/updates.
  • Meet regularly with House Calls team members to review work schedules, act on identified issues, and share updates.
  • Identify and recommend potential process improvements in House Calls administration, operations, systems, and other areas, and assist with the design and implementation as required.
  • Conduct assessment of current and future staffing needs with review of trends to help manage and identify peak times for resource decisions.
  • Support onboarding and offboarding of team members.
  • Support physician billing, including reviewing and managing error reports.
  • Oversee and support the ordering of equipment and supplies.
  • Participate in weekly House Calls rounds.
  • Provide support to team members and assist them with administrative tasks as needed.
  • Audit and approve bi-weekly staff schedules for payroll purposes.
Requirements:
  • Post-secondary degree or diploma in a relevant field.
  • One (1) – Two (2) years centralized scheduling experience.
  • Demonstrated experience coordinating or managing projects.
  • Demonstrated ability to manage competing priorities and stay accountable for ongoing responsibilities as assigned.
  • Excellent oral and written communication skills, including presentation skills.
  • Ability to work in a team environment, coordinating with various departments to achieve goals and objectives.
  • Ability to implement program plans, prioritize projects, and achieve successful results.
  • Advanced computer skills in Word, Excel, and PowerPoint.
  • Ability to use Excel and project management software to calculate and display data.
  • Analytical Skills in researching and validating of data.
  • Demonstrated ability to foster positive relations and work with a broad range of people and service providers.
  • Ability to exercise good judgment, flexibility, creativity, and sensitivity in response to changing situations and needs.
  • Demonstrate an intermediate to advanced level for database concepts and structures.
What We Offer:
  • Opportunity to be a part of a passionate team committed to providing client-centred, high-quality care and services to seniors.
  • Pension Plan.
  • Comprehensive Benefits Plan (health, dental, insurance).
  • Employee Assistance Program.
  • Paid time off.
  • Tuition reimbursement program and professional development.
  • Wellness Program.
  • Recognition and fun events.