Technical Implementation Advisor

6 months ago

SaintLaurent, Canada Harris Computer Systems Full time

Conseiller technique en implantation

gtechna, une division de Harris Computer

Ville Saint-Laurent, Montréal

Possibilités de télé-travail

gtechna est à la recherche d'un conseiller technique en implantation qui sera responsable des tâches techniques pendant les projets d’implantation et fournira des services d'installation technique et de soutien à l’implantation pour les clients, nouveaux et existants.

Travaillant en étroite collaboration avec les gestionnaires de projet, le conseiller en implantation est en contact direct avec le client et joue un rôle clé lors de la définition des exigences du client en produits livrables.

Cela comprend l'analyse et la documentation des exigences des processus d'affaires ainsi que la configuration, les essais, l’implantation, la formation et le soutien de la solution.

Le siège social de gtechna est situé à Ville Saint-Laurent, au Québec.

Des possibilités de travail à distance sont disponibles.

Ce que vous ferez:

- Vous serez le technicien principal pour la configuration de notre suite logicielle afin de répondre aux exigences de nos clients.
- Participer à des séances de découverte avec nos clients pour définir et comprendre les exigences techniques à implanter.
- Configurer notre suite logicielle à l'aide de flux de travail et de règles commerciales pour permettre aux clients de mener leurs processus d'affaires.
- Servir de conseiller pour le client et faciliter la communication avec les autres départements internes ; travailler avec les membres de l'équipe interfonctionnelle, notamment les gestionnaires de projet, les développeurs, l'assurance qualité, les analystes, le support technique et les autres spécialistes en implantation.
- Connaître les fonctionnalités et les capacités de notre suite logicielle, et formuler des demandes d'amélioration à notre équipe de développement de produits, le cas échéant.
- Aider les clients à tester et à dépanner les systèmes de bout en bout, adapter le matériel de formation et former efficacement les utilisateurs finaux sur l'utilisation du logiciel dans le cadre de sessions à distance ou chez les clients.

Ce que nous recherchons:

- BA/BSc, diplôme d’étude collégiale ; ou expérience équivalente dans le secteur.
- Bonne connaissance de:

- Infrastructure de réseau
- Sécurité des réseaux
- Base de données MsSQL et PostgreSQL
- Travail avec les VMs
- Connectivité VPN
- Compétences en communication écrite et verbale en anglais et en français, car nous avons des clients au Québec, au Canada et États-Unis.
- Soucie démontré pour la satisfaction des clients

Ce qui vous démarquerait:

- Connaissance de Jira et Confluence
- Connaissance de HTML, AJAX, XML, CSS, JavaScript/jQuery
- Connaissance de la mise en œuvre de Java/Tomcat (Windows / Linux)
- Expérience de l'utilisation de Docker, Ansible, Jenkins, ou d'autres technologies similaires
- Permis de conduire valide
- Excellentes compétences en communication orale et écrite en anglais et en français, car nous avons des clients au Québec et dans le reste du Canada.

Ce que nous offrons:

- Des possibilités d'évolution de carrière
- Des conditions de travail flexibles
- 3 semaines de vacances et 5 jours de congé personnel
- Une couverture complète pour les soins médicaux, dentaires et de la vue dès votre premier jour d'emploi
- Programmes d'appariement des REER et d'actionnariat des employés
- Récompenses pour Style de vie

gtechna:
Depuis plus de 20 ans, gtechna s'est bâti une feuille de route impeccable.

Nous sommes actuellement installés auprès de plus de 150 agences et nos principaux comptes sont:

- Washington, DC
- Police de Toronto, QC
- Police de Montréal, QC
- Baltimore, MD
- Vancouver, BC
- etc....

Technical Implementation Advisor

gtechna, a division of Harris Computer

Ville Saint-Laurent, Montréal

Working closely with the Project Managers, the Implementation Advisor is customer-facing and plays a key role in effectively translating customer requirements into solution deliverables.

This includes performing business process requirements analysis and documentation as well as system configuration, testing, implementation, training, and support.

gtechna head office is located in Ville Saint-Laurent, Québec.

Remote work opportunities are available.

What you will be doing:

- Be the primary technician to the configuration of our software suite to meet our client’s requirements
- Participate in discovery sessions with our clients to define and understand the technical requirements to be implemented
- Configure our software suit using workflow and business rules to allow clients to conduct their business processes
- Serve as a customer advocate and facilitate communication with other internal departments; Work with cross-functional team members including Project Managers, Developers, Quality Assurance, Technical Support Analysts, and other Implementation Specialists
- Be adept on

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