Technical Support Specialist
3 weeks ago
About the Role
Hikvision Canada Inc. is a leading provider of AIoT solutions with video as its core competency. We are seeking a skilled Technical Support Agent to join our team.
Job Summary
The Technical Support Agent will provide technical assistance to customers who encounter difficulties while installing, setting up, or using Hikvision products. This includes video recorders, cameras, networking peripherals, software applications, and other physical security products.
Key Responsibilities
- Provide courteous and professional service over communication mediums such as phone, email, web, and other electronic platforms.
- Analyze and identify the source of problems through troubleshooting with the client and advise resolutions.
- Ensure electronic records are created and updated for all customer communications and escalations.
- Report and escalate any potential product issue thoroughly and comprehensively to product management and development teams for future improvements.
- Receive training from the Product Support Team and ensure knowledge is learned and tested.
- Practice through hands-on product testing, with the opportunity to create training materials for both external and internal trainings.
Requirements
- Must be bilingual (English and French).
- 1 to 3 years of technical support experience.
- Basic computer skills including experience with network IP addressing.
- Eligible to work in Canada.
About Hikvision Canada Inc.
Hikvision Canada Inc. is a world-leading AIoT solution provider with video as its core competency. We manufacture an extensive suite of comprehensive products and solutions for a broad range of vertical markets. As a full-service, end-to-end security solutions provider, Hikvision Canada Inc. employs a number of experienced professionals across the country. Our offices, which include state-of-the-art customer experience showrooms, are located in Toronto, Vancouver, and Montreal. We bring innovative technologies to the market, working alongside partners through the entire business cycle. Hikvision is dedicated to supporting the needs of customers and remaining a trusted advisor to partners.
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