Help Desk Specialist
4 weeks ago
We are seeking a highly skilled and experienced Help Desk Analyst to join our team at Davis Martindale Holdings Inc.
Job Summary:The Help Desk Analyst will be responsible for providing technical support to employees and customers, troubleshooting and resolving technical issues, and maintaining accurate records of incidents and resolutions.
Key Responsibilities:- Provide technical support to employees and customers via phone, email, and in-person
- Troubleshoot and resolve technical issues related to computer systems, networks, and software
- Maintain accurate records of incidents and resolutions using our IT service management system
- Collaborate with other technical teams to resolve complex technical issues
- Develop and maintain knowledge of our IT systems and services to provide effective support
- Stay up-to-date with the latest technology trends and advancements
- Bachelor's degree in Computer Science, Information Technology, or related field
- 1-2 years of experience in a help desk or technical support role
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Knowledge of ITIL and IT service management principles
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
If you are a motivated and detail-oriented individual with a passion for technology, please submit your application, including your resume and cover letter, to our HR department.
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