Application Support Professional

2 months ago

Toronto, Ontario, Canada Central 1 Full time

About the Role:

Central 1 is seeking a highly skilled Software Implementation Specialist to join our team. As a key member of our IT department, you will be responsible for designing, implementing, managing, and configuring software applications to meet the needs of our users.

Key Responsibilities:

  • Monitor, coordinate, and report on all events affecting the applications.
  • Proactively maintain, patch, modify, implement, and support a variety of applications on various platforms.
  • Troubleshoot and resolve all software incidents and system disruptions.
  • Ensure all incidents are triaged, responded to, and resolved in accordance with established standards and agreements.
  • Continuously improve system performance, management, and monitoring based on incidents and system disruptions.
  • Design, modify, customize, implement, and troubleshoot existing software, performing complex programming functions.
  • Proactively manage and address various support tickets in the team support queue.
  • Maintain and own architectural documentation pertaining to the platform.
  • Research and analyze problem tickets, make changes as needed, implement changes, and follow up to ensure problems are resolved.
  • Analyze change requests and prepare quotes, outlining costs and estimated completion timelines.
  • Coordinate change requests requiring re-configuration or development, liaising with technical and business teams to ensure they are completed within the timelines.
  • Maintain a high level of quality and attention to detail, ensuring all changes are implemented into production and do not generate any foreseeable incidents.
  • Assume regular duties and troubleshooting duties of other department members in their absence.
  • Maintain current knowledge of Central 1's family of products, application functionality, and the high-level architecture of Central 1's hosting environment.
  • Perform other duties as required to deliver exceptional service and to support Central 1's business goals.
  • Participate in 24x7 on-call responsibilities.

Requirements:

  • A university degree in computer science (or equivalent) and 5+ years of relevant work experience in a large-scale IT environment.
  • Advanced knowledge and understanding of IT operations and processes, of applicable software deployments, operating systems, web applications, and scripting languages.
  • Expert knowledge in best practices related to software & infrastructure configuration and maintenance, system administration, and documentation.
  • Well-developed analytical, problem-solving, organizational, and time management skills are needed to succeed in this role.
  • Strong technical analysis and problem-solving skills.
  • Excellent communication skills as you will be working with cross-functional teams from business, technical, and development.
  • Ability to work under pressure to meet deadlines, project timelines, and SLA/OLA.

Technical Knowledge:

  • Advanced knowledge of Windows Operating Systems.
  • Advanced knowledge of Linux/Unix.
  • Advanced knowledge of operating and supporting Web-Based Applications.
  • Advanced knowledge of Java Application Servers (Apache Tomcat, JBoss, Jetty).
  • Knowledgeable in server and application monitoring (familiarity with tools like Zenoss, Dynatrace, Splunk, and JMX is a plus).
  • Advanced knowledge of network concepts like DNS and firewall configuration.
  • Very strong scripting skills with tools such as PowerShell, bash, Perl, and Python.
  • Strong understanding of Linux commands like awk, sed, grep, tail, cut, seq, etc. for debugging purposes.
  • Familiarity using SQL is required.
  • Good understanding of Problem, Incident, and Change Management (ITIL Certification preferred).
  • Familiarity with shared volumes and mounting drives in Linux and Windows.
  • Familiarity with software development lifecycles and secure software management practices.
  • Experience with cloud technologies (Azure, AWS) is an asset.

Nice to Have:

  • Chef, Rundeck, Jenkins.
  • Docker and Kubernetes.
  • Zerto.
  • Bitbucket, JIRA, Confluence.
  • F5 and Nginx.
  • ServiceNow.
  • Financial system knowledge.

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